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computerdoc
10-06-2010, 08:32 PM
A customer of mine spilled milk on the keyboard of their Acer kav10 netbook. The acer screen appeared and then a request to press f2 came up which she pressed and nothing happened.

She blow dried the keyboard and removed the battery and it has been sitting idle for almost a day. She is quite remote from me and I can't easily get the computer in short order.

When would it be safe for her to try and turn it on again? Should she disconnect the keyboard and make some sort of drying attempt?

In the meantime, she wants to get a new small size laptop with a CD rom built in. She would be running Quickbooks, Excel and Word - nothing that stresses the computer in any way. She wants a smaller size monitor and she would need it quickly. It needs to be cheap also. She lives in New Jersey.

I would appreciate suggestions for a cheap but sturdy computer that optimally would run XP and if not I'll take Windows 7, 2 gb ram, 250 GB hard drive and DVD burner. I would prefer dual core CPU but since she is doing low intensity work, she may not require it.

arrow_runner
10-06-2010, 08:44 PM
I think she needs to get the milk out BEFORE it dries. Doing that without disassembling the laptop would be a little tricky.

I almost want to say take the battery out and run a hose over the laptop (not the screen though) and cross your fingers. That's if she wants to do it for free/herself and is ok with the risks that she could ruin it or that it's ruined already.

Then she could dry it out with a hair dryer/put in in a bag with rice or whatever. I would wait a day or two. I don't know. I've never had to do that before.

Lone99star
10-06-2010, 10:16 PM
Rubbing alcohol ...............

computerdoc
10-06-2010, 11:14 PM
Arrow_runner,

Is it good enough to just take off the keyboard or should it be broken down into smaller parts?

Lonestar,

Where should it be applied?

Lone99star
10-06-2010, 11:51 PM
I suggested alcohol because someone was talking about using a hose on it.

The alcohol will dry quick and not leave residue.

I would not do either one, I would do a complete disasembly and clean it by hand.

If the customer is a gambler they could turn the machine upside down and use a spray bottle with rubbing alcohol to spray up into the keyboard and try and flush out the milk.

Good luck

Lone99star

Techless
10-07-2010, 02:41 AM
Is milk even a good conductor of electricity?

PcTek9
10-07-2010, 02:56 AM
I doubt flushing out the milk with a spray bottle of alcohol is a good idea... X) LOL.

She should unplug, remove battery, seal it in a plastic bag and take it to a laptop repair place immediately.

This issue could quickly cascade into milk on the car seats, milk in the briefcase, etc.
Further had you considered that spraying alcohol onto the milk might force it deeper into the case?

I'm not saying she is a smoker, but alcohol vapor is 3 times more flammable than hydrogen.

If she lights up 1 cigarette in the course of this mad hatter style milk excavation the resulting explosion as soon as she strikes that lighter, could render her valuable data unrecoverable.
There might also be damage to the customer.

arrow_runner
10-07-2010, 03:01 AM
Is milk even a good conductor of electricity?

It's good enough to mess up an iPod touch that came in my shop last week.

Rubbing alchohol could work, but you'd need a LOT if she's not taking it apart and wants it to get everywhere.

I really want a video on youtube of her with a bag taped around the LCD and then taking a garden hose to the laptop and then cut scene back into her turning on the laptop like nothing happened.

arrow_runner
10-07-2010, 03:03 AM
If she lights up 1 cigarette in the course of this mad hatter style milk excavation the resulting explosion as soon as she strikes that lighter, could render her valuable data unrecoverable.
There might also be damage to the customer.

Now that sounds like an even better video. (Not personal damage or damage to property from a fire, just a flaming from the inside out laptop)

Techless
10-07-2010, 03:05 AM
How about having her cover it in rice until it can be taken for a proper cleaning?

gazza
10-07-2010, 03:06 AM
Disassemble is your only option. Do not turn on the laptop again until it has been taken apart to see the extent of damage from the spill.

computerdoc
10-07-2010, 04:05 PM
She let it dry for 2 days with the battery out and then without asking me she went and turned it on and it works.

Should I try to get the machine and check for any milk residue?

If it's working for the moment, it might make sense to get a quick backup of the hard drive.

Lone99star
10-07-2010, 06:46 PM
As I said I would do a full disasembly.

"Further had you considered that spraying alcohol onto the milk might force it deeper into the case?"

Probably not, the computer is upside down and you would be using a spray bottle not a power washer.

"I'm not saying she is a smoker, but alcohol vapor is 3 times more flammable than hydrogen.
If she lights up 1 cigarette in the course of this mad hatter style milk excavation the resulting explosion as soon as she strikes that lighter, could render her valuable data unrecoverable."

I'm not saying she,s an alcoholic, but what if she drank the alcohol instead spraying it. One drink of that stuff and she might drop the laptop and her data could be damaged

Lone99star

dominexsus
10-08-2010, 12:10 AM
A customer of mine spilled milk on the keyboard of their Acer kav10 netbook. The acer screen appeared and then a request to press f2 came up which she pressed and nothing happened.

She blow dried the keyboard and removed the battery and it has been sitting idle for almost a day. She is quite remote from me and I can't easily get the computer in short order.

When would it be safe for her to try and turn it on again? Should she disconnect the keyboard and make some sort of drying attempt?

In the meantime, she wants to get a new small size laptop with a CD rom built in. She would be running Quickbooks, Excel and Word - nothing that stresses the computer in any way. She wants a smaller size monitor and she would need it quickly. It needs to be cheap also. She lives in New Jersey.

I would appreciate suggestions for a cheap but sturdy computer that optimally would run XP and if not I'll take Windows 7, 2 gb ram, 250 GB hard drive and DVD burner. I would prefer dual core CPU but since she is doing low intensity work, she may not require it.
If you have 100 you can cet ulrtasonic bath big enough to get motherboard wash inside. it is too small so you need to turn the motherboard down to side few times. do it with special solvent to pcb. if you can not afford one than dismantle the laptop and give it a good wash with solvent and let it dry it for about 12 hours.

ell
11-08-2010, 05:18 PM
I have a milk spill coming in tonight, she called me a week ago and I told her to leave it alone until this week when she could get over. Its frickin practically new. By solvent, could I use WD40?

arrow_runner
11-08-2010, 05:22 PM
I use rubbing alcohol(isopropanol) with great success.

coreyspeed
11-09-2010, 08:14 AM
I have a milk spill coming in tonight, she called me a week ago and I told her to leave it alone until this week when she could get over. Its frickin practically new. By solvent, could I use WD40?

i would not use WD40, go for IPA, it is used in pcb cleaning so it should do a great job on cleaning up the milk, use a stiff brush with some on to remove the milk.