View Full Version : Need some help with data recovery.

02-04-2008, 05:39 AM
One of my clients has a laptop drive that has failed and I'd like to be able to recover some of the data from it. I know that a lot of people have had success using getdataback. The problem is, the software doesn't seem to recognize that the drive is even connected. Also, windows won't assign the drive a letter (which doesn't surprise me). I know that hooking up the drive to usb and praying that windows recognizes it and assigns the drive a letter can't be the best way to go about doing this.

Any suggestions? :confused:

02-04-2008, 09:44 AM
It sounds like you need to send the hard drive away for a data recovery specialist. I've used Fields Data Recovery a couple of times (although they are quite expensive and UK based). Ontrack have alse been recommended.

02-04-2008, 10:19 AM
I'd tend to agree with Simmy. If windows can't at least see the physical drive i.e. it shows up in device manager, then you haven't a hope using software alone. I wouldn't acutally worry about windows not assigning a drive letter. If the drive's data structure is messed up then it won't anyway. If the drive doesn't show up in device manager then does the bios of the original machine see the drive? If not then it's most likely the drive controller is shot. If you're lucky enough to have the same model (working) drive hanging around then swap controllers and see what happens. Is it making any noises? Does it get hot, does it smell funny? Be careful here though, working on a faulty drive without the proper knowledge and equipment could render the drive completely unrecoverable.

02-04-2008, 05:19 PM
Thank you for replying, I appreciate it.

Ok, maybe I should be more clear. The drive (which I have connected via usb) does appear in device manager as "usb device" under the disk drive section.

The drive is not making any audible clicking sounds, heat doesn't seem to be an issue and it's not giving off any kind of strange smell.

I've thought about using HDD Regenerator on the drive, but since it's connected via usb, the program doesn't see it. (no dos usb drivers?) Maybe I should just connect it to IDE?

02-04-2008, 05:55 PM
External USB connectors can be a little unpredictable. Try it on IDE as a secondary drive in a good system on which you can run the GetDataBack trial. IF the bios can see the drive then you may have some hope of recovering something. If the BIOS can't see it then you've no hope at all.

02-06-2008, 03:24 AM
Thanks, I'll give that a try and report back. :)