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jay c
12-01-2009, 04:04 PM
Does anyone have a computer drop-off/pick-up form you'd like to share?

I'm looking for a checklist of info and things I need from the customer and something else to have the customer sign to acknowledge they understand the risks of data loss and won't sue me if I need to format a drive or something. I can write my own from scratch, but if someone else is willing to share theirs for use as a model, it would save me and others here some time.

tminer
12-01-2009, 05:31 PM
I think this is already done in bryce's documents

jay c
12-01-2009, 05:48 PM
In the computer business kit? I can't find it. But then, I modified a bunch of the original files and can't seem to find the original zip file. :o

jay c
12-01-2009, 05:51 PM
Strike that. I found the kit. The engagement form has some helpful ideas, but is incomplete for this purpose. I've looked at several other forms I found on the Internet for ideas as well. I'll post my final form when I'm done.

tngreg
12-01-2009, 06:22 PM
Please do post when complete..
I've had people say that this is a great item to use in an economy where "CYA" is the word of the day!

Thanks

jay c
12-01-2009, 07:28 PM
Here's what I'm going to use until I come up with something better.

Xtreme
12-01-2009, 07:54 PM
This is good, I like it. But I would like to see what people use to give the customer as proof that we picked up their systems to make them feel a little more at ease.

TheTechWizards
12-01-2009, 08:11 PM
If you get TS MAN from Blanchesoft (http://www.shareit.com/product.html?productid=300080655&languageid=1) It has that built in with all those features plus more at checkin and checkout! Also, if you join ACRBO (http://www.acrbo.com/index.php) they have a 15% discount for members!

Bloogen
12-01-2009, 08:46 PM
I like your form Jay I may recycle that if you don't mind. What I want to know is how I give a receipt while onsite. If it is a drop off I can make my report in quickbooks and print two copies, customer signs both and keeps one. But while onsite do I hand write out two invoices? I don't like the idea of carbon paper either. What do you guys do?

MobileTechie
12-01-2009, 09:35 PM
I personally would not bother to add that stuff about not disclosing info without a court order. I cannot see the point and it might come back to haunt you. Why put conditions onto yourself that have not been asked for? If you find kiddie porn on a laptop you are going to the cops with or without an order I'll bet.

I would also get some proper terms set up which will necessarily be longer than those few lines, unfortunately. I think you want stuff like not being responsible for data loss to also include the downstream damages and effects of data loss etc - to ensure it covers as much as possible. I would not rely on those few lines alone to cover me against all the possible things that can happen to a PC in your care.

I would doubt that your line saying their PC becomes your property would stand up in court. I could be wrong.

I think if the form is to potentially cover reinstalls as it mentions then you ought to have a longer checklist including passwords and settings for email, network, wireless, internet passwords/bookmarks and so on, even if just to remind yourself.

I would also have the signature to say that they are agreeing to have the work done that you've written up so no jokers can dispute they agreed to it.

jay c
12-01-2009, 09:47 PM
Good points, Techie.

As for the non-disclosure, if I found something illegal and acutely immoral (the two aren't the same thing in my book), then I would probably call the police and ask them to give me a court order. If they refuse and want the computer anyway, well...they have guns. I'll let them have it.

I'm not really trying to create a legal document, I just want to discourage potential suits. I doubt anything short of a notarized contract would stand up in court if someone really wanted to push it that far. Maybe not even that.

About the receipt: I don't give one, but I probably should.

jay c
12-01-2009, 09:52 PM
I like your form Jay I may recycle that if you don't mind.

Please do. Just make sure to change all the company name and contact stuff. ;)

usacvlr
12-01-2009, 10:09 PM
Central Valley Laptop Repair
Business Terms And Conditions

This Agreement is entered into by and between Central Valley Laptop Repair ("CVLR") and ________________________________ ("Client") for computer repair services. “Computer” shall mean any kind of computing device no matter the brand, model, type or common household name.

Warranty - Services are warrantied for 30 days excluding virus and malware removal. Hardware and software installations or upgrades performed knowingly or otherwise by the user or a third party, adjustment of settings and hardware tampering will void the warranty. Recurrence of viruses, malware, spyware or adware will be treated as a new repair at additional cost. Hardware warranties, returns and service must be referred to the original manufacturer. We may assist you in this process at our choosing.

Data Integrity And Loss - You agree that any and all data can be lost due to unavoidable factors beyond our control and that during the course of service, data or software can become lost, corrupt or unusable. You alone are responsible for backing up your data prior to dropping off your computer for repair. Data may be backed up upon request for a fee but no guarantee is made as to it's integrity or completeness and that the files chosen to be backed up is entirely dependent upon you. CVLR will not be held financially liable for lost, corrupted or unusable data or backups.

Privacy And Ownership - You must own or have the permission to drop off a computer for repair. We will return the computer only to an individual with a signed copy of the original receipt. You must provide discs and any required registration numbers or keys for any software that is to be installed or re-installed on your computer. You understand that we may inadvertently see personal or private data during a repair. You are advised to remove any personal or confidential data before submitting your computer for repair. If we inadvertently encounter data which is in violation of local, state or federal law then we will be obligated to report such data to the authorities. This would include but is not limited to child pornography, drug use etc. You agree without limitation that CVLR cannot be held liable for the loss or disclosure of data or information, loss of profit, revenue, business opportunity or business advantage, or business interruption, whether based upon a claim or action of contract, warranty, negligence, strict liability, contribution, indemnity, or any other legal theory or cause of action, even if advised of the possibility of such damages.

Permissions - You grant CVLR and it's service representatives access and permission to open, view, modify, edit, delete, or otherwise manipulate your computer software, operating system and data. You grant CVLR and it's service representatives, permission to install any software or hardware which CVLR deems necessary to perform a repair.

Other Obligations - CVLR is not responsible for tutoring customers nor for providing technical support by any means. CVLR is not liable for existing damage, lost data, discs etc. CVLR will not support any software which is illegal or which contributes to illegal activity such as copying or burning DVD discs as well as downloading illegally obtained music, videos or applications.

Unforeseen Events - You understand that there may be unintended consequences of any upgrades or modifications to your system's hardware and software. These can lead to incompatibilities or the possible loss of data. Hardware and software are interdependent and incompatibilities may not become immediately apparent. CVLR is not liable for any loss financial or otherwise caused by acts of god, fire, natural disaster or theft, accidental damage, electrical disruption etc.

Consent - CVLR will not perform service without your consent and payment. If we discover additional issues with your computer, then you will be notified with an estimate. If you agree, then work will be done and the balance may be paid upon pickup. Hardware components will require payment in full prior to ordering or installing. You hereby agree to pay for any and all expenses, parts and labor which you have consented to by phone, in person or by other means including a third party who can authorize repairs for you. You hereby authorize CVLR to perform work on the designated computer. It is your responsibility to verify all work before taking receipt of your computer.

IN ALL CIRCUMSTANCES, YOU AGREE THAT CENTRAL VALLEY LAPTOP REPAIR, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD AND/OR SERVICES RENDERED. CENTRAL VALLEY LAPTOP REPAIR SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CLAIMS OF DAMAGES TO THE CUSTOMER. FURTHERMORE, CENTRAL VALLEY LAPTOP REPAIR SHALL NOT BE LIABLE FOR LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS OR INCOME, LOSS OF GOODWILL, WORK STOPPAGE, LOSS OF DATA, AND/OR SUBSEQUENT DAMAGE TO ANY HARDWARE DUE TO HARDWARE FAILURE, SOFTWARE FAILURE, OR VIRUSES. CENTRAL VALLEY LAPTOP REPAIR IS NOT RESPONSIBLE FOR ANY OF THE FOREGOING OBLIGATIONS, AND CUSTOMER SHALL HAVE NO RIGHT OF RECOURSE AGAINST CENTRAL VALLEY LAPTOP REPAIR FOR ANY SUCH OBLIGATIONS. IN NO EVENT, SHALL CENTRAL VALLEY LAPTOP REPAIR OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES REGARDLESS OF WHETHER CENTRAL VALLEY LAPTOP REPAIR OR ANY OF IT'S DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, FAMILY MEMBERS OR OTHER REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Your signature acknowledges that you have read, understood and agree to these terms and conditions.

Customer Signature
Date / /
Phone Number

Computer Password







Does anyone have a computer drop-off/pick-up form you'd like to share?

I'm looking for a checklist of info and things I need from the customer and something else to have the customer sign to acknowledge they understand the risks of data loss and won't sue me if I need to format a drive or something. I can write my own from scratch, but if someone else is willing to share theirs for use as a model, it would save me and others here some time.

MobileTechie
12-01-2009, 10:25 PM
I personally would not bother to add that stuff about not disclosing info without a court order. I cannot see the point and it might come back to haunt you. Why put conditions onto yourself that have not been asked for? If you find kiddie porn on a laptop you are going to the cops with or without an order I'll bet.

I would also get some proper terms set up which will necessarily be longer than those few lines, unfortunately. I think you want stuff like not being responsible for data loss to also include the downstream damages and effects of data loss etc - to ensure it covers as much as possible. I would not rely on those few lines alone to cover me against all the possible things that can happen to a PC in your care.

I would doubt that your line saying their PC becomes your property would stand up in court. I could be wrong.

I think if the form is to potentially cover reinstalls as it mentions then you ought to have a longer checklist including passwords and settings for email, network, wireless, internet passwords/bookmarks and so on, even if just to remind yourself.

I would also have the signature to say that they are agreeing to have the work done that you've written up so no jokers can dispute they agreed to it.

Good points, Techie.

As for the non-disclosure, if I found something illegal and acutely immoral (the two aren't the same thing in my book), then I would probably call the police and ask them to give me a court order. If they refuse and want the computer anyway, well...they have guns. I'll let them have it.

I'm not really trying to create a legal document, I just want to discourage potential suits. I doubt anything short of a notarized contract would stand up in court if someone really wanted to push it that far. Maybe not even that.

About the receipt: I don't give one, but I probably should.

I don't know about US courts but signed terms and conditions do stand up in court to a great degree here in the UK. I've been involved in cases involving Ts and Cs and they matter. I used to work in a contract labour business and various contractual matters come up a fair bit and what people have signed, unless it goes against other laws directly, is often binding because they signed it.

If you do business in almost any field you will find yourself signing terms formulated by lawyers. And if you believe you can escape what you've signed by going to court you are in for a nasty shock. You have to explain why you agreed to something and why that agreement should not be considered valid now.

usacvr's terms are more like it - even if you believe they are not binding for whatever reason I'm sure you will agree they are more likely to put off lawsuits than the few lines you have.

K007
12-01-2009, 11:26 PM
Download TSMan2009 from http://www.blanchesoft.com and install the trial version.
There are 2 reports in there that you can use as templates, "System Checkin" and "Collection Receipt"
They call it collection but it means pick-up.

Romaniac
12-02-2009, 02:37 AM
For a newbie, this is gold. Thanks gentelmen!

jay c
12-02-2009, 05:12 PM
On the legal issues, I'm not speaking from a place of knowledge...so others should check into that for themselves.

This is a good reason to use receipts:
You must own or have the permission to drop off a computer for repair. We will return the computer only to an individual with a signed copy of the original receipt.

Thanks, usacvlr! Lots of good stuff to consider there.