OS Install issues please read [Archive]

bitsnbytes

11-10-2009, 07:56 PM

hello fellow techs, I have a customer who has some nasty viruses and i used a ubcd windows removed some viruses and the reigrstry is corrupt i tried to resotre it to an old registry and it still ggives me a reg error i wanted to try to do a repair and no matter what windows xp cd i use i get to the screen hit enter to boot to cd and then its black from there cd still is reading screen is black, I checked ram and the drives all is good as i ran other things from the cd it just is hanging on a black screen and i have no other way to repair the registry and format is not an option here. its an ibm thinkpad x60

Bloogen

11-10-2009, 08:15 PM

Can you access the recovery console? If you can I would run a chkdsk /r. If that doesn't work I would suggest you backup and critical files and then try this:
http://support.microsoft.com/kb/307545

May I ask why a reformat is not ans option. I know this is sometimes the case but was curious in your situation.

NickCat11

11-10-2009, 08:19 PM

This may be a long shot but this happened to me about 4 months ago and I posted the issue on here. For some reason I had the same problem you had, booting from the xp cd resulted in a black screen.

Boot from the cd again and let it go for at least 10 minutes. When I was troubleshooting my issue I decided to break away for awhile, leaving the machine with the black screen when trying to boot from the cd. When I came back the XP setup screen was loaded. For shits and giggles I tried it again and after I'd say 8-10 minutes after the black screen loaded the XP setup screen finally showed up.

It's worth a shot. Let me know what happens.

Bloogen

11-10-2009, 08:40 PM

This may be a long shot but this happened to me about 4 months ago and I posted the issue on here. For some reason I had the same problem you had, booting from the xp cd resulted in a black screen.

Boot from the cd again and let it go for at least 10 minutes. When I was troubleshooting my issue I decided to break away for awhile, leaving the machine with the black screen when trying to boot from the cd. When I came back the XP setup screen was loaded. For shits and giggles I tried it again and after I'd say 8-10 minutes after the black screen loaded the XP setup screen finally showed up.

It's worth a shot. Let me know what happens.

Your brave. I would be afraid I wouldn't be able to get it to load again. I would have loaded it up and not looked back. I would test to make sure that there wasn't a persistent problem of course. :)

NickCat11

11-10-2009, 08:49 PM

Your brave. I would be afraid I wouldn't be able to get it to load again. I would have loaded it up and not looked back. I would test to make sure that there wasn't a persistent problem of course. :)

I thought about not turning back but I figured I was going to have to deal with the issue at one point anyway especially if there was an underlying problem causing it. After the nuke/pave the machine worked great and all the hardware checked out. I ended up finding an article on the specific laptop model online. I believe it was an HP model but don't hold me to it. There was no fix for the issue, you just had to wait it out.

PcTek9

11-13-2009, 04:34 PM

This is silly. As soon as you see the registry is corrupt, and the backup of the registry is corrupt, it's time to nuke & pave. What are you going to do spend 16 hours fixing one pc? This is why we advise you should always back up the customers data, and if something is this infected mount the customers hard drive using a usb cable to ide/sata adaptor to do a scan from your tech (bench scanner) pc.

ProTech Support

11-13-2009, 05:32 PM

This may be a long shot but this happened to me about 4 months ago and I posted the issue on here. For some reason I had the same problem you had, booting from the xp cd resulted in a black screen.

Boot from the cd again and let it go for at least 10 minutes. When I was troubleshooting my issue I decided to break away for awhile, leaving the machine with the black screen when trying to boot from the cd. When I came back the XP setup screen was loaded. For shits and giggles I tried it again and after I'd say 8-10 minutes after the black screen loaded the XP setup screen finally showed up.

It's worth a shot. Let me know what happens.

That took guts, I would have ran through the install before trying to get it to happen again :p