basic
10-16-2009, 11:47 PM
I bought one of those fancy new Studio XPS 13s and was overall satisfied with it even with the known heat issues. I had never really used it on, outside of my lap and bed on a laptop cooler, on a table or really flat surface. Well when I finally used it at a desk I noticed that the unit rocked when I typed on it. When I examined the unit I saw that it was warped at the front right corner and the foot wasn't making contact with the surface. I'm positive this warp was not due to overheating because it was away from the processor and the HD under that portion is an SSD drive and does not output much heat at full load. Either way, it would be covered by warranty. Well I took pictures and videos of the issue and had it shipped.
First Shipment:
I sent out the laptop and received it 2 weeks later. Guess what? The laptop was returned as "No Repair Done" because they could not find an issue with the system. The technician claimed that they had run a full diagnostic and found no hardware issues. That's funny because I never claimed there was a issue with the system outside of the cosmetic defect by the warped case. So basically, this technician probably didn't read the problem description, video, and pictures and decided to pop in a diagnostics cd and found nothing wrong. Which isn't surprising since THERE WAS NOTHING WRONG WITH IT.
Take 2:
I ship it out again after much yelling and expressed frustration with the service rep. This time I put on a sticky note on the corner of the system with the problem and wrote "push here". I received the system back another 2 weeks later and surprise, the system wasn't fixed. It didn't rock as bad but had they tested it they would have noticed a slight rocking motion. I had to fix the issue myself because the bottom panel which is independent of the case was slightly warped due to the previous case. I straightened it out and voila! The problem is solved.
All good right? No, we were instructed to remove the battery and hard drive before shipment. So I removed the hard drive and battery and stored them safely away. The hard drive has a small adapter that connects the SATA interface to the motherboard. I placed that back into the system because I didn't want any excuse of something not being there and they couldn't run a diagnostic or ANYTHING. Well the system was shipped back without that adapter and now I can't use the system. These bastards have left me without a laptop that I need for over a month.
First Shipment:
I sent out the laptop and received it 2 weeks later. Guess what? The laptop was returned as "No Repair Done" because they could not find an issue with the system. The technician claimed that they had run a full diagnostic and found no hardware issues. That's funny because I never claimed there was a issue with the system outside of the cosmetic defect by the warped case. So basically, this technician probably didn't read the problem description, video, and pictures and decided to pop in a diagnostics cd and found nothing wrong. Which isn't surprising since THERE WAS NOTHING WRONG WITH IT.
Take 2:
I ship it out again after much yelling and expressed frustration with the service rep. This time I put on a sticky note on the corner of the system with the problem and wrote "push here". I received the system back another 2 weeks later and surprise, the system wasn't fixed. It didn't rock as bad but had they tested it they would have noticed a slight rocking motion. I had to fix the issue myself because the bottom panel which is independent of the case was slightly warped due to the previous case. I straightened it out and voila! The problem is solved.
All good right? No, we were instructed to remove the battery and hard drive before shipment. So I removed the hard drive and battery and stored them safely away. The hard drive has a small adapter that connects the SATA interface to the motherboard. I placed that back into the system because I didn't want any excuse of something not being there and they couldn't run a diagnostic or ANYTHING. Well the system was shipped back without that adapter and now I can't use the system. These bastards have left me without a laptop that I need for over a month.