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dominexsus
10-16-2009, 02:46 AM
HELLO

I have onsite computer repair company in uk and i am running since 10 month.
I previously send what iv done so far to grove my business but i didn't get any better advice. as well as i will explain what iv done so far i will also advice some of the guys who is possibly newer than me in this business.

PLEASE GUYS !,PROFFESIONALS!,WINNERS!, WHO SUCCEDED OUT THERE!,WHO BELIVE KNOWS MORE!, EVERYBODY! JUST READ AND DO YOUR BEST TO PROVE THAT I AM NOT DOING ENOUGH!!

THIS WAY THIS THREAD WILL BE ONE OF THE MOST POWERFUL THREAD TO GET MOST ADVICE FOR ME, FOR US AND FOR ALL NEWBYS

ok here is what i have done so far




1- I had self experience repair pc and laptops over 5 years but just to be on safe side knowledge i took comptia a+ network + mcp, mcitp

2- I have 3 websites well seo optimised. two of them cost me 7 a month and ( 1 free by yell.com chesterfieldpcsupports40.co.uk )
chesterfieldpcsupport.com
chesterfieldcomputer.com

I have all the best Business tackticks, offers and deals possible. with no high or low prices. free advice, free call out, free phone number, free pick up & drop off, free estimate, and many more you name it! just look into my website for the rest.


3- I went for professional seo company and both my websites appears first page top listing with so many keywords cost me 400


4- I manually submit my website almost all free classifieds ( I PAID 3 SITES ANNUALLY COST ME 250 )Almost 300 FREE add clasified websites. there isn’t any FREE ADD websites i know that i am not listed in uk. i have many first page ads in several towns, cities, counties near by. some sites allowed me to submit each area and post code. for example every town name and computer repair typed to google i have 3-4 place listed on first page + google ppc add.

5- I had 80000 leaflets cost me 700 already distributed half of them 40000

6- I have priority ads on city local cost 200

7- I have 1 priority 1 other listing yell.com cost 1600

8- for messing about my ad yell.com gave me 1 free add worth 2000

9 -yell.com also build me pro website worth 500 for free ( this is new promo by them)

10- printed 5000 business cards best quality cost 120

11- printed 250 magnet to stick side of customers computer pc towers almost run out of them cost 90

12- 4 car magnet on each side of my car and my girl friend car cost 60

13- booked yellow pages half column ads buy one get one classification free cost 900 starting 2010

14- second biggest business directory in uk. Thompson local. half column 500 starting 2010

15-I left my leaflets over 40 shops that i know

16- purchased accounting software cost 100 intuit

17- I have stock worth 1000 all necessary parts i need including 500 worth laptop parts

18- I am aware all essential business tactics and most from this site forums and others. i do my best to keep my customer happy

19- I contacted trusted trader of my county paid 50 for submission starting 2010.

20- I contacted all member magazines 2 of them agree to submit my ads annually free

21- I contacted disable people centres and submitted my business ads to their sites

22- I had 6 months test trading under the control of business link and job centre ( according to them they can not advice anything for me as i already doing more than they can advice .

23- I told everybody I know in this planet so word of mouth can spread. also I know all my customers doing for me since they Are pleased with my services

24- I e mailed almost all business in yellow pages cover my area let them know about my company.

25- I have well optimised google pay per click add account with the 60 per moth limit with 380 keywords usualy cost 6 - 9 a month.

26-I hold both public liability insurance and professional indemnity insurance cost 800 per year

27- I am on internet and reading 1-2 hours about Computer repair business and 1-2 hours directory submition daily to learn more about business side of what i do. also try to advertise more, more and more, get my page ranking even higher! ( i am already first page top line in all search engines with many keywords)

28- I recently started faxing my business template for the small business near by. see if i can get any custumer this way.

29- I change the content of my website regulerly For seo purposes. also put things like Preventive Maintenance Guide for custumers.this way after the repair done I tell them to visit my site to learn basic simple staff that they need to know about their pc and laptops. (other minor advantage is More click to my site means More ranking)

30- I phone the custumers 2-3 weeks after the job done. to see how they doing? and ask them if everything is ok with their pc or laptop? also show my care


HERE IS RESULT OF ALL MY WORK DONE after 10 months

I get Around 8-12 email enquiries a month. they say they will get back to me! but ONLY 1 out of 10 request a job. So I figured out one who contact by mail and ask the job & how much it would cost is usually who look for cheapest of the cheapest .also They not sure yet if they want to go a head with repair yet. and I think thay ask atleast 20 places before you. basicly people with no money. on the other hand people who phones are the one usually need quick repair, ready and willing to pay what ever is the price.



approximately 2 – 3 phone call a day. usually Monday to Thursday. so about 8 call a week.

not many weekends or after hours.

Lucky weeks i can get 4-5-6 jobs done. 2-3 weeks goes like this for the month.

1-2 weeks a month goes quite. some time 2-3 custumer per week only .


leaflet = I have got my money back but made nothing extra . i thing it was a good advert for me lot of effort too.

yell. com = some days 1-2 enquiries and usually few jobs a month. some time 1 week no call but made my money on that nothing on the top. also reailised that most of the small business or who is working from home. call from yell.com


yellow pages = don’t know yet ??????????

Thompson local= don’t know yet ??????????

FAX advertising= to early to say anythig, i will let you know on next update.

Google, yahoo , msn = most from Google 3-4 enquiries a week

google pay per click= i had 2 custumer only so far but paid this year and next year ppc budget

3 website individually submitted x 300 free classifications = 1 -2 jobs a month

I thing its good the let you know that area i cover 25 mile radius about 2 million people 3 cities very close and side by side

after 10 months I made 5000 from this business. I know it is not enough but atleast i have got my money back and next years marketing budget will be 3000.

I plan to make 2000 more before 12 months up and double the figure At the end of 24 months .

At the end of third year I am planning to have good wages that I can live on

I have other job That I relay on. without it I cant survive and I am not planning to leave the job before I reach end of 24 month target

MY PIECE OF ADVICE

so please guys be realistic and don’t even think to start making money without investing some. other vice you will be waiting 4-5 years before you see real money

and remember you have to act like a business man save every penny invest for all necessary and don’t think you will only repair! you will be chasing all business side of it.

Ask your self How good you can be when it gets to custumer relations? can you be wery good friend with them?


You need to do Many things to Run This Business and it never ends! so dont think like what you can see on this list is the end. once all this finish I know everything starting just After! I will carry on advertising, submiting, emailing, faxing, leafletting, reading, finding other ways to bring me succes. thats what i am planing and recomend you all.


YOUR ADVICE

please Let me know if I am missing anything and look in to my websites and tell me if i am doing anything wrong? or if i need to know something that i don't do?

thanks

IMPORTAND PLEASE READ!!!!!!

If we can add more on the top of what I Have already done, Than we can create something complete guide to lead Me, You And others after us!. but I cant do it alone I need your help!. please any ideas there are not mentioned here needs to be added but must be known and proven ideas. Not just what we can. We need to know What We Must! I am sure there must be some of you who done maybe more, maybe better, maybe easier, maybe what ever!!! just don't be afraid sharing your secrets here!! onsite computer repair business is something very new to the world . if we all don't get better or make this business better we will all sink together!

JUST DON'T LET MILLION DOLLAR BUDGET COMPANIES EAT US AND FINISHED, LETS BECOME TOGETHER BIG AND PROFESSIONAL!!

MESSAGE FOR THE PEOPLE WHO RUN THIS SITE = This is the first time I am writing something this long on internet. and I don't know if I can do it Great. what you do here For us is great, helping us all And thank you very much. but maybe there could be more to unite us to take everything next level. i don't know my self but maybe something like what PCA pcassociation.org does but only for individuals like us for onsite technicians and technicians who work for others. maybe this is Most stupied idea but i am sure there has to be Some way to take this one step up.

Thanks for all the comments, Advices, and helps in advance

Bryce W
10-16-2009, 04:55 AM
That was a pretty big post. How much of all that actually turns into paid jobs? How many jobs do you get a week?

It sounds like you get a decent amount of phone calls but not a whole lot are turning into repairs (when you said they'll "call back"). It sounds like you are having trouble with your closing the sale.
For example, if I called you and asked "how much do you charge for onsite repairs?". Do you just say " 29.00" or do you say " 29.00 and I can get out there as soon as tommorow afternoon if you like. Would you like to book in a time?"

People are lazy and they dont always want to call around. Now they know your price and know you can get out there soon, which is a question they may not have asked the last few people they called.

You seem to have done a scattergun approach to marketing and looking for more things to shoot at .Putting yourself everywhere isnt bad, but sometimes a single sniper shot can be just as effective. Since you have already fired the scattergun, test all of it. Ask your clients where they heard about you and write it down. This way you will eventually find out what works and what doesnt. Drop what doesnt work and maybe put more money into the ads that do work. That will increase your client base.

Also, I believe from your first post that english isnt your first language and what I am going to say to you is so I can help you, I assure you I am not being racist (hell, Ive probaby even been to the country you are from).

I get a lot of work here in Australia because I am western. I never advertise that I am western and have perfect english, it just works out that way. To the clients, computers are hard enough as they are and they dont want to make it any harder by listening to someone with a hard to understand accent (clients actually tell me this). Its pretty ****** that it works out that way, but it happens. If you work on your english/accent then I am sure it will help you when dealing with western clients.

dominexsus
10-16-2009, 06:59 AM
thanks bryce

first of all you right it was a pretty big post. maybe that's why you missed the point where i was mentioning i am spending hours everyday to get best marketing strategy. i take it you didn't realised i was careful enough To try multi marketing resources. thanks for the advice but before I start this business i was already aware Of trying many different advertising till i find what's works out for me and it is not your fault that you didn't understand it must be my English .)

secondly you also right about my English. I personally believe England must be most advance and anti racist country in the world. i have few Australian friend over here and they admit that too. here in uk it is a lot different than where you live. I never had problem because of my English also there are ministers in parliament house who can hardly speak clear accent i am only saying this as a example. if language was a problem i would missed all the phone enquires too but its not happening.

so far i managed to get %90 of repair enquiries over the phone. the rest is unrelated things for what i do .like server config. exe. and not getting mail enquiries was nothing to do with my English. some of this people had worst English than mine even that they are English

I don't mean to be funny but it looks like your reply to my post totally unrelated and unnecessary but heyy you tried and thanks for that:)


finally having a very long post you must be very tied and stop reading the end paragraph which was saying;


If we can add more on the top of what I Have already done, Than we can create something complete guide to lead Me, You And others after us!. but I cant do it alone I need your help!. please any ideas there are not mentioned here needs to be added but must be known and proven ideas. Not just what we can. We need to know What We Must! I am sure there must be some of you who done maybe more, maybe better, maybe easier, maybe what ever!!! just don't be afraid sharing your secrets here!!


thanx for the advices any way

Reset
10-16-2009, 07:37 AM
Have you tried postcards to businesses? Ive done this in the past and have got a couple clients from it lets say 200 post cards send to businesses 4 call for service and you keep them as a client you only spend $24.50 for postage (35 cent for postcard postage) And you only pay $40 for the postcards so you should make your money back off 1 call.

Hope this helps.

cmonova
10-16-2009, 12:30 PM
I read your "entire" post....I am not "tired" nore did I miss anything in it. With that said I pretty much agree with Bryce you do have a ton of different things going all over the place. Yet, you put that you have managed to get 90% of repair inquiries over the phone. You seem to be documenting where they come from so I would think that you would be able to narrow down your marketing to a smaller realm and maybe just concentrate on those few areas.

Now the comment of "I don't mean to be funny but it looks like your reply to my post totally unrelated and unnecessary but heyy you tried and thanks for that".....When I read that it pretty much tells me "do not help this individual" because apparently if you don't say "EXACTLY" what they want to hear then it is unworthy.

Also, your comment of adding things and "must be known and proven ideas. Not just what we can. We need to know What We must".....I do not see anybody here telling you "guaranteed 100% positive results on anything working"...What works 100% of the time for me will not work for you or others. This work and advertising is not a cookie cutter project and everyone can do the same. If that was the case then it really would not help anyone would it.

I actually think you are putting way too much time into the advertising. In a 25 mile radius you have i'd rather walk door to door then do all that marketing you are doing. With that said out of all that advertising and all that time spent on marketing how many business clients do you have that pay a monthly retainer? How many businesses have you actually walked into within that last week to let them know about your services?

SCR12
10-16-2009, 01:55 PM
I am from the UK and have took a advert with the yellow pages.com cost me 140, been live on the internet for 6 - 7 months, 1 phone call, most my enquires have been from google maps, freeindex and computer repair companys, i have hardy spent anything on adverts but i have been quite in the last few weeks, so going get some flyers done and hit the streets, i also think you have spent way to much money, relex abit, the best advertising is word and mouth and is free.

iptech
10-16-2009, 03:08 PM
Wow that's some list!

Looking at one of your websites...

1. why have different design layout for the different domains when they say essentially the same thing?

2. You give a lot away free. A free helpdesk on an 0800 number must cost you a fortune and will be a magnet for timewasters, telesales and tight-wads who will never give you a penny.

3. You need to look at the mixed capitalisation on the text, it's confusing and focus on your key points is lost. The English and grammar is otherwise pretty good, but it would be worthwhile getting it proofread.

4. On the laptop repair page - do you really need to mention 'Laptop' on every bullet point? It looks busy and distracts from the mesage.

5. The pricing is confusing and looks to be way too cheap and it's commercial suicide to advertise the price differentials between business and domestic customers.

To pull a few off:

Replace LCD screen 55.00 Is that for the LCD panel, replacment or both?

Inverter replacement 35.00 Most users wont have a clue what an inverter is, let alone if theirs has failed.

Backlight replacement 85.00 That's dearer than a new screen replacement.

Hard/Disk replacement 45.00 Again, is that for the fitting, part or both. What about data copying, reinstall of OS and basically

Addhoc repairs 45.00 How do you define an ad-hoc repair?

Complete Laptop Service 90.00 What do I get for that?

Power socket Repair 75.00 Again - parts, labour or both?

Resolve overheating 75.00 How can you quote when you don't know what's causing the overheating?

6. Why tell the customer for free how to carry out preventative maintenance - why not offer this as a paid service?

7. "LATEST TECH NEWS FROM CHESTERFIELD PC SUPPORT" - it's not the latest news from Chesterfield PC support - it's a Google news-feed. You should recognize and acknowledge that.

8. "Latest technology News" 0800 xxxxxx Wow I can get the latest technology news on your freefone number too! I know that's not how you want it to be read, but it's how it could be interpreted especially as it will cost nothing to find out!

9. Downloads - why offer for downloads software that might do a job you could be paid for for doing?

10. Glossary of Computing Terms - it's well out-of-date and too complex for end users.

You've got a good grasp of what services you can and should provide, but they are not clearly defined and your pricing structure is too arbitrary. Maybe mention one or two prices as a teaser, but I would suggest you add something along the lines of "why not call us now for a competitive quote?", that way you'll have a much better chance of closing a sale. Why give ammunition to your competitors - if I were in direct competition to you, I could easily add to my web site "laptop overheating resolved for 67, that's more than 10% cheaper than other local repairers" - I've just grabbed your potential customer!

As others have said, it's a scatter-gun approach you've used. take off your techy coat and stand back to consider how your services might look to you as a potential customer.

Good luck, it's a very tough market out there at the moment so get get disheartened. Stick at it!

SCR12
10-16-2009, 03:30 PM
Wow that's some list!

Looking at one of your websites...

1. why have different design layout for the different domains when they say essentially the same thing?

2. You give a lot away free. A free helpdesk on an 0800 number must cost you a fortune and will be a magnet for timewasters, telesales and tight-wads who will never give you a penny.

3. You need to look at the mixed capitalisation on the text, it's confusing and focus on your key points is lost. The English and grammar is otherwise pretty good, but it would be worthwhile getting it proofread.

4. On the laptop repair page - do you really need to mention 'Laptop' on every bullet point? It looks busy and distracts from the mesage.

5. The pricing is confusing and looks to be way too cheap and it's commercial suicide to advertise the price differentials between business and domestic customers.

To pull a few off:

Replace LCD screen 55.00 Is that for the LCD panel, replacment or both?

Inverter replacement 35.00 Most users wont have a clue what an inverter is, let alone if theirs has failed.

Backlight replacement 85.00 That's dearer than a new screen replacement.

Hard/Disk replacement 45.00 Again, is that for the fitting, part or both. What about data copying, reinstall of OS and basically

Addhoc repairs 45.00 How do you define an ad-hoc repair?

Complete Laptop Service 90.00 What do I get for that?

Power socket Repair 75.00 Again - parts, labour or both?

Resolve overheating 75.00 How can you quote when you don't know what's causing the overheating?

6. Why tell the customer for free how to carry out preventative maintenance - why not offer this as a paid service?

7. "LATEST TECH NEWS FROM CHESTERFIELD PC SUPPORT" - it's not the latest news from Chesterfield PC support - it's a Google news-feed. You should recognize and acknowledge that.

8. "Latest technology News" 0800 xxxxxx Wow I can get the latest technology news on your freefone number too! I know that's not how you want it to be read, but it's how it could be interpreted especially as it will cost nothing to find out!

9. Downloads - why offer for downloads software that might do a job you could be paid for for doing?

10. Glossary of Computing Terms - it's well out-of-date and too complex for end users.

You've got a good grasp of what services you can and should provide, but they are not clearly defined and your pricing structure is too arbitrary. Maybe mention one or two prices as a teaser, but I would suggest you add something along the lines of "why not call us now for a competitive quote?", that way you'll have a much better chance of closing a sale. Why give ammunition to your competitors - if I were in direct competition to you, I could easily add to my web site "laptop overheating resolved for 67, that's more than 10% cheaper than other local repairers" - I've just grabbed your potential customer!

As others have said, it's a scatter-gun approach you've used. take off your techy coat and stand back to consider how your services might look to you as a potential customer.

Good luck, it's a very tough market out there at the moment so get get disheartened. Stick at it!

Nice feedback iptech, i think you hit the nail on the head with your points.

dominexsus
10-16-2009, 03:43 PM
No i never tried this idea but sound look goood and its worth to concider.
Thanx!

SCR12
10-16-2009, 03:52 PM
Here's some feed back for you, while viewing your website on my laptop 1280x768 on vista, using opera this happens

535

536

dominexsus
10-16-2009, 03:55 PM
I read your "entire" post....I am not "tired" nore did I miss anything in it. With that said I pretty much agree with Bryce you do have a ton of different things going all over the place. Yet, you put that you have managed to get 90% of repair inquiries over the phone. You seem to be documenting where they come from so I would think that you would be able to narrow down your marketing to a smaller realm and maybe just concentrate on those few areas.

Now the comment of When I read that it pretty much tells me "do not help this individual" because apparently if you don't say "EXACTLY" what they want to hear then it is unworthy.

Also, your comment of adding things and "".....I do not see anybody here telling you "guaranteed 100% positive results on anything working"...What works 100% of the time for me will not work for you or others. This work and advertising is not a cookie cutter project and everyone can do the same. If that was the case then it really would not help anyone would it.

I actually think you are putting way too much time into the advertising. In a 25 mile radius you have i'd rather walk door to door then do all that marketing you are doing. With that said out of all that advertising and all that time spent on marketing how many business clients do you have that pay a monthly retainer? How many businesses have you actually walked into within that last week to let them know about your services?

THANX FOR THE REPLY cmonova I AGREE WITH THE SECOND PART OF YOUR REPLY. THIS WAS MY FIRST THREAD SO I AM NOT GOING TO ARGUE WITH ANYBODY HOW I WROTE BUT I KNOW ITS NOT PERFECT. ITS GONNA BE BETTER ON NEXT TIME. THANX AGAIN.

SCR12
10-16-2009, 04:05 PM
1 of your competition is already uncutting your prices see below

537

dominexsus
10-16-2009, 04:22 PM
Wow that's some list!

Looking at one of your websites...

1. why have different design layout for the different domains when they say essentially the same thing?

2. You give a lot away free. A free helpdesk on an 0800 number must cost you a fortune and will be a magnet for timewasters, telesales and tight-wads who will never give you a penny.

3. You need to look at the mixed capitalisation on the text, it's confusing and focus on your key points is lost. The English and grammar is otherwise pretty good, but it would be worthwhile getting it proofread.

4. On the laptop repair page - do you really need to mention 'Laptop' on every bullet point? It looks busy and distracts from the mesage.

5. The pricing is confusing and looks to be way too cheap and it's commercial suicide to advertise the price differentials between business and domestic customers.

To pull a few off:

Replace LCD screen 55.00 Is that for the LCD panel, replacment or both?

Inverter replacement 35.00 Most users wont have a clue what an inverter is, let alone if theirs has failed.

Backlight replacement 85.00 That's dearer than a new screen replacement.

Hard/Disk replacement 45.00 Again, is that for the fitting, part or both. What about data copying, reinstall of OS and basically

Addhoc repairs 45.00 How do you define an ad-hoc repair?

Complete Laptop Service 90.00 What do I get for that?

Power socket Repair 75.00 Again - parts, labour or both?

Resolve overheating 75.00 How can you quote when you don't know what's causing the overheating?

6. Why tell the customer for free how to carry out preventative maintenance - why not offer this as a paid service?

7. "LATEST TECH NEWS FROM CHESTERFIELD PC SUPPORT" - it's not the latest news from Chesterfield PC support - it's a Google news-feed. You should recognize and acknowledge that.

8. "Latest technology News" 0800 xxxxxx Wow I can get the latest technology news on your freefone number too! I know that's not how you want it to be read, but it's how it could be interpreted especially as it will cost nothing to find out!

9. Downloads - why offer for downloads software that might do a job you could be paid for for doing?

10. Glossary of Computing Terms - it's well out-of-date and too complex for end users.

You've got a good grasp of what services you can and should provide, but they are not clearly defined and your pricing structure is too arbitrary. Maybe mention one or two prices as a teaser, but I would suggest you add something along the lines of "why not call us now for a competitive quote?", that way you'll have a much better chance of closing a sale. Why give ammunition to your competitors - if I were in direct competition to you, I could easily add to my web site "laptop overheating resolved for 67, that's more than 10% cheaper than other local repairers" - I've just grabbed your potential customer!

As others have said, it's a scatter-gun approach you've used. take off your techy coat and stand back to consider how your services might look to you as a potential customer.

Good luck, it's a very tough market out there at the moment so get get disheartened. Stick at it!

thank for your reply. i really think you analysed things very carefully. some of the things i had my own ideas but they can be changed over the time. i am just keep trying for trial and error purposes. here is some of the reasons i will explain here

1. why have different design layout for the different domains when they say essentially the same thing? some pages same but page source different mata tags, key words
i am trying which is better

2. You give a lot away free. A free helpdesk on an 0800 number must cost you a fortune and will be a magnet for timewasters, telesales and tight-wads who will never give you a penny. i have this number one of payment 150 and if its not over 1000 min. nothing to monthly.

3. You need to look at the mixed capitalisation on the text, it's confusing and focus on your key points is lost. The English and grammar is otherwise pretty good, but it would be worthwhile getting it proofread. I agree this one and i will consider. thanks

4. On the laptop repair page - do you really need to mention 'Laptop' on every bullet point? It looks busy and distracts from the message. all the laptop words for seo purposes tried adding many laptop word as a keyword and it looks like its working

5. The pricing is confusing and looks to be way too cheap and it's commercial suicide to advertise the price differentials between business and domestic customers. cost for business more i pay for insurance to make safe and trusted for business

To pull a few off:

Replace LCD screen 55.00 Is that for the LCD panel, replacement or both? exc. part

Inverter replacement 35.00 Most users wont have a clue what an inverter is, let alone if theirs has failed. I agree this one and i will consider. thanks



Backlight replacement 85.00 That's dearer than a new screen replacement.
I agree this one and i will consider. thanks


Hard/Disk replacement 45.00 Again, is that for the fitting, part or both. What about data copying, reinstall of OS and basically reinstall of OS extra cost or they may prefer to do them self's


Complete Laptop Service 90.00 What do I get for that?
I agree this one and i will consider. thanks i will try to explain what they get for this service




Power socket Repair 75.00 Again - parts, labour or both? part labour only

Resolve overheating 75.00 How can you quote when you don't know what's causing the overheating?
75.00 %99 covers what ever the cause of
6. Why tell the customer for free how to carry out preventative maintenance - why not offer this as a paid service? I agree this one
7. "LATEST TECH NEWS FROM CHESTERFIELD PC SUPPORT" - it's not the latest news from Chesterfield PC support - it's a Google news-feed. You should recognize and acknowledge that. I agree this one and i will consider


8. "Latest technology News" 0800 xxxxxx Wow I can get the latest technology news on your free one number too! I know that's not how you want it to be read, but it's how it could be interpreted especially as it will cost nothing to find out!
I agree this one and i will consider. i only put them 2 days ago again for seo purposes but need to be tidy and logic



9. Downloads - why offer for downloads software that might do a job you could be paid for for doing? I agree this one and i will consider
10. Glossary of Computing Terms - it's well out-of-date and too complex for end users. I agree this one and i will consider

dominexsus
10-16-2009, 04:24 PM
I am from the UK and have took a advert with the yellow pages.com cost me 140, been live on the internet for 6 - 7 months, 1 phone call, most my enquires have been from google maps, freeindex and computer repair companys, i have hardy spent anything on adverts but i have been quite in the last few weeks, so going get some flyers done and hit the streets, i also think you have spent way to much money, relex abit, the best advertising is word and mouth and is free.

thanx for the reply.

dominexsus
10-17-2009, 04:15 AM
nice feedback iptech, i think you hit the nail on the head with your points.



sory i didnt understand! What is your advice here?

dominexsus
10-17-2009, 04:14 PM
is this all i get? or i just did all it can be done?

KK_KK
10-17-2009, 04:33 PM
not to sound offensive, but i do not think dominexsus is getting the picture. he is listening to what he wants to listen to. he is disregarding some very important points that was brought up here. one thing you can do to help business might be to begin with using "thanks" instead of "thanx." i know how hard it can be adding an extra letter after a word... :rolleyes:

good luck with your business and i really do wish you the best dominexsus.

iptech
10-17-2009, 04:45 PM
is this all i get? or i just did all it can be done? Woa, steady on there fella, you've been given good advice which you apparently acknowledged but you have yet to put any of it into action. Don't expect every board member to jump at your request for help, especially when you adopt such an ungrateful attitude towards the board.

I notice since you've joined all of your posts so far have been on this one thread about your business. As someone who is qualified to MCP and CompTA Pro status I'm sure there's much you could offer other members of Technibble, maybe if you're seen to contribute to other threads other members might be more willing to offer up advice with yours.

PCSupportGlasgow
10-17-2009, 05:06 PM
I had 80000 leaflets cost me 700 already distributed half of them 40000 = leaflets dont really work that well in uk unless specifically targeted or captive audience.


7- I have 1 priority 1 other listing yell.com cost 1600 - waste of cash for a 25 mile radius just target local area should more than quarter the cost (plus noone should ever pay full price on any yell advert remember these people have targets so negotiate)



12- 4 car magnet on each side of my car and my girl friend car cost 60 - why not just magnets on gfs car and yours wrapped (especially at the back for people driving behind) also gives you oppertunity for strategic parking at busy train/bus stations, sporting events, concerts, etc


22- I had 6 months test trading under the control of business link and job centre ( according to them they can not advice anything for me as i already doing more than they can advice . - forget anything they have told you as mostly useless especially at marketing


28- I recently started faxing my business template for the small business near by. see if i can get any custumer this way. - wont work most faxes goto office junior who will just throw in bin with other junk faxes, better calling and getting a specific contact then try speak directly to them


I have other job That I relay on. without it I cant survive and I am not planning to leave the job before I reach end of 24 month target = very hard to survive on home market and businesses will be reluctant on an IT company who cant repond to emergency during office hours also not saying you are but some people start businesses but it never gets off the ground as it not getting the effort put in it needs to succeed as paid employment is too much of a crutch to leave aside.

BostonGeek1
10-17-2009, 07:56 PM
Honestly, I really think you should stop trying to be everything to everyone. You didn't listen to my advice, and I make 100k+ net in this business after only 2 years, so I think I can speak. You need to fill your time with WhATEVER billable activity you can at this point, PREFERABLY ONSITE LABOR and stop bleeding costs, or you'll find yourself on the street. Hand out BUSINESS CARDS LIKE THERE'S NO TOMORROW.

There's several PROVEN ways to get clients - google local/yahoo/craigslist - EVERYTHING ELSE SUCKS OR IS TOO EXPENSIVE!!!

Research the rates in your area, and start on the low side. Just shoot for 4 billable hours a day at $50/hour or something. That will get you around $200/day or $1k a week and allow you to live modestly and save up for a better website and SEO. As your time fills up to 6 hours/day I would start gently raising rates for new customers, around $5/hour until you get comfortable charging them what you want.

Also join Microsoft Action Pack - those licenses are GOLD, although 'TECHNICALLY' your'e not 'ALLOWED' to resell them, they're still useful in other ways :). I just got Windows 7 to play with.

The point to take away is, if you're good at this, and hand out business cards, and focus on onsite labor, YOU WILL MAKE GREAT MONEY IN A YEAR. Just focus on cheap advertising that works, and hold on to every client - for now....DON"T BE PICKY!!! IT TOOK ME 2 years cuz I wasted my time on stuff that didn't matter!

Finally, MAKE SURE YOU COLLECT PAYMENT. NO LATER, NO IOU, DO CASH FOR NOW AS MUCH AS POSSIBLE. CASH FLOW IS KING AT THIS POINT.

dominexsus
10-18-2009, 02:19 AM
not to sound offensive, but i do not think dominexsus is getting the picture. he is listening to what he wants to listen to. he is disregarding some very important points that was brought up here. one thing you can do to help business might be to begin with using "thanks" instead of "thanx." i know how hard it can be adding an extra letter after a word... :rolleyes:

good luck with your business and i really do wish you the best dominexsus.

Dear Sir,

I apologise for being informal and careless on my spelling.

It surely is not hard to add an extra letter at the end of a word. Will do that from now on.

Please be aware that I do not use that kind of language when I am writing to my customers.

(I hope that you don't write to your customers like you did on your reply. That wouldn't be the proper way to do that. If you do so, please take my kind advice and be more carefull on your punctuations and capital letters)

Also please note that English is my second language and I am trying to do my best.


Kindly let me explain one little thing;
I do appreciate all the comments, advices and replies. I have done the changes on my website as some friends have adviced. This might not sound very nice but I am looking for more since I am struggling to keep my business alive.



Thank you for your advices and nice wishes.



Kind regards,



Dominexsus

dominexsus
10-18-2009, 02:30 AM
Woa, steady on there fella, you've been given good advice which you apparently acknowledged but you have yet to put any of it into action. Don't expect every board member to jump at your request for help, especially when you adopt such an ungrateful attitude towards the board.

I notice since you've joined all of your posts so far have been on this one thread about your business. As someone who is qualified to MCP and CompTA Pro status I'm sure there's much you could offer other members of Technibble, maybe if you're seen to contribute to other threads other members might be more willing to offer up advice with yours.


You are right, I probably should relax a bit but I am struggling and looking for any kind of advice.

I really would appreciate some feedbacks about the business instead of criticizing my English.

Btw I would be happy to help other members as much as I can.

Thanks

OfficerLahey
10-18-2009, 02:33 AM
you are struggling to keep your business alive by throwing money down various avenues all at once, as was said earlier in this thread by just about everyone.

Focus your advertising, think of a target audience and FOCUS on it.
Work on getting referrals, they're FREE and absolutely the best form of advertising. if you can get 5 customers to reccomend you to just one friend each you'll have another potential 5 customers, get them on board and get them to refer another friend each, your up to 15 customers.. and so on.

Think long and hard about what is effective for you, think about what the customer wants, what edge you have over the competition. etc.


in your initial post you said you had stock currently worth over 1000.... are you crazy? no disrespect intended but the speed that components can devalue is immense..

Buy stock as and when needed, keep the odd few parts for instant upsells (usb sticks/wireless routers/a few gigs of memory) and parts for testing. anything else thats needed get it WHEN its needed, when your pretty much guaranteed to get it sold as soon as it comes in. and work out a mark up percentage and stick to it.

you really need to take alot of advice from this forums, and please.. look at it as feedback, the best thing any business can do is take complaints, learn from them, amend them, and do it better next time.

Good Luck, there's a ton of advice in this thread other than just amending some text on your website, have a long read over it and please. take it constructively, if you build on it you'll only better yourself and your company.

dominexsus
10-18-2009, 02:46 AM
I had 80000 leaflets cost me 700 already distributed half of them 40000 = leaflets dont really work that well in uk unless specifically targeted or captive audience.


7- I have 1 priority 1 other listing yell.com cost 1600 - waste of cash for a 25 mile radius just target local area should more than quarter the cost (plus noone should ever pay full price on any yell advert remember these people have targets so negotiate)



12- 4 car magnet on each side of my car and my girl friend car cost 60 - why not just magnets on gfs car and yours wrapped (especially at the back for people driving behind) also gives you oppertunity for strategic parking at busy train/bus stations, sporting events, concerts, etc


22- I had 6 months test trading under the control of business link and job centre ( according to them they can not advice anything for me as i already doing more than they can advice . - forget anything they have told you as mostly useless especially at marketing


28- I recently started faxing my business template for the small business near by. see if i can get any custumer this way. - wont work most faxes goto office junior who will just throw in bin with other junk faxes, better calling and getting a specific contact then try speak directly to them


I have other job That I relay on. without it I cant survive and I am not planning to leave the job before I reach end of 24 month target = very hard to survive on home market and businesses will be reluctant on an IT company who cant repond to emergency during office hours also not saying you are but some people start businesses but it never gets off the ground as it not getting the effort put in it needs to succeed as paid employment is too much of a crutch to leave aside.


Thanks a lot.

I will definitely consider your advices and comments.

I have to say that I am kind of suprised about your comment on leaflets.
Well, now as I have experienced that, I can see you might be right about that. It definitely makes sense.

I wish I knew this last year.

SCR12
10-18-2009, 02:53 AM
"This might not sound very nice but I am looking for more since I am struggling to keep my business alive."
I think you need to accept that in our trade it will be quite and it is a sign of the times, people have not got the money anymore to get repairs done some can afford to get it down straight away, some have to save.
The amount of money you have spent on advertising so far has been abit over the top, like people have said, sit down and spend some time and look at where most of your business has come from and advertise in a few places, at the moment all the money you are spending on adverts your will be out of business before you know it, people on here can only help you so much, but its up to you what you do with it, i have only been in business 7 months and have not make alot so far and i have been quite for the past few weeks but everyday i hope i get a phone call for a job, but i keep positive, for every negitive there's a positive.

dominexsus
10-18-2009, 02:54 AM
Honestly, I really think you should stop trying to be everything to everyone. You didn't listen to my advice, and I make 100k+ net in this business after only 2 years, so I think I can speak. You need to fill your time with WhATEVER billable activity you can at this point, PREFERABLY ONSITE LABOR and stop bleeding costs, or you'll find yourself on the street. Hand out BUSINESS CARDS LIKE THERE'S NO TOMORROW.

There's several PROVEN ways to get clients - google local/yahoo/craigslist - EVERYTHING ELSE SUCKS OR IS TOO EXPENSIVE!!!

Research the rates in your area, and start on the low side. Just shoot for 4 billable hours a day at $50/hour or something. That will get you around $200/day or $1k a week and allow you to live modestly and save up for a better website and SEO. As your time fills up to 6 hours/day I would start gently raising rates for new customers, around $5/hour until you get comfortable charging them what you want.

Also join Microsoft Action Pack - those licenses are GOLD, although 'TECHNICALLY' your'e not 'ALLOWED' to resell them, they're still useful in other ways :). I just got Windows 7 to play with.

The point to take away is, if you're good at this, and hand out business cards, and focus on onsite labor, YOU WILL MAKE GREAT MONEY IN A YEAR. Just focus on cheap advertising that works, and hold on to every client - for now....DON"T BE PICKY!!! IT TOOK ME 2 years cuz I wasted my time on stuff that didn't matter!

Finally, MAKE SURE YOU COLLECT PAYMENT. NO LATER, NO IOU, DO CASH FOR NOW AS MUCH AS POSSIBLE. CASH FLOW IS KING AT THIS POINT.


Thanks a lot!

I do agree with everything you wrote. It all makes sense to me.
I have to say this Microsoft Action Pack really sounds interesting. I will have a look at that!

dominexsus
10-18-2009, 03:34 AM
"This might not sound very nice but I am looking for more since I am struggling to keep my business alive."
I think you need to accept that in our trade it will be quite and it is a sign of the times, people have not got the money anymore to get repairs done some can afford to get it down straight away, some have to save.
The amount of money you have spent on advertising so far has been abit over the top, like people have said, sit down and spend some time and look at where most of your business has come from and advertise in a few places, at the moment all the money you are spending on adverts your will be out of business before you know it, people on here can only help you so much, but its up to you what you do with it, i have only been in business 7 months and have not make alot so far and i have been quite for the past few weeks but everyday i hope i get a phone call for a job, but i keep positive, for every negitive there's a positive.


Thanks for the advice mate, everyday i hope i get a phone call for a job, but i keep positive, for every negitive there's a positive. i realy liked that

wich country your business based on ? here in uk it has been quite for 3 weeks. also some one else who is from uk mentioned that hes been quite for 3 weeks too.

SCR12
10-18-2009, 08:51 AM
Thanks for the advice mate, everyday i hope i get a phone call for a job, but i keep positive, for every negitive there's a positive. i realy liked that

wich country your business based on ? here in uk it has been quite for 3 weeks. also some one else who is from uk mentioned that hes been quite for 3 weeks too.
Your welcome, i am from the UK, business will pick up, like i said this trade is like a rollercoster it goes up and down, but i am hoping with Windows 7 being released soon, that i may get a few jobs from that, last month i was very busy, this month no phone call in 2 weeks.

dominexsus
10-18-2009, 01:15 PM
you are struggling to keep your business alive by throwing money down various avenues all at once, as was said earlier in this thread by just about everyone.

Focus your advertising, think of a target audience and FOCUS on it.
Work on getting referrals, they're FREE and absolutely the best form of advertising. if you can get 5 customers to reccomend you to just one friend each you'll have another potential 5 customers, get them on board and get them to refer another friend each, your up to 15 customers.. and so on.

Think long and hard about what is effective for you, think about what the customer wants, what edge you have over the competition. etc.


in your initial post you said you had stock currently worth over 1000.... are you crazy? no disrespect intended but the speed that components can devalue is immense..

Buy stock as and when needed, keep the odd few parts for instant upsells (usb sticks/wireless routers/a few gigs of memory) and parts for testing. anything else thats needed get it WHEN its needed, when your pretty much guaranteed to get it sold as soon as it comes in. and work out a mark up percentage and stick to it.

you really need to take alot of advice from this forums, and please.. look at it as feedback, the best thing any business can do is take complaints, learn from them, amend them, and do it better next time.

Good Luck, there's a ton of advice in this thread other than just amending some text on your website, have a long read over it and please. take it constructively, if you build on it you'll only better yourself and your company.

Thanks my friend,

I appreciate your advices. Will take them serious.

dominexsus
10-18-2009, 10:44 PM
Your welcome, i am from the UK, business will pick up, like i said this trade is like a rollercoster it goes up and down, but i am hoping with Windows 7 being released soon, that i may get a few jobs from that, last month i was very busy, this month no phone call in 2 weeks.

ooo thats great, my business based on derbyshire / chesterfield. down here everybody complain about how quite is the business. at begining i was thinking it must be me but now i realise that market must be taff now days.
once again thanx very much for all the advices mate.

DonsTechnology
11-08-2009, 05:59 PM
listen dominexsus,
In all sincerity, you are being completely ignorant.
Sure we all have faults, but you came here asking for advice, and these people are giving you the best advice they can from the deep bottom of their hearts. if they weren't that giving they would just tell you to blow off, but they don't.

The least you could do, even if you want to continue and blow off whatever they advise and think they are stupid, what not, is say thanks and not bash every single thing they say, and try to prove them wrong. Believe me, sometimes i think or even know that some advice given to me is wrong, but I just say thanks and ignore it.

If you keep this up nobody on this forum is going to want to help you in the future when you really need it.

strategictech
01-31-2010, 01:18 AM
I noticed you mentioned SEO in a few of your posts, and i see you are using pretty generic names for the filenames on your website, for example: "untitled1" etc.
You should aim for naming those pages what they are!
For example: h-t-t-p://chesterfieldcomputer.com/chesterfield-computer-repair-services.html
This won't make SEO magic, but with SEO every little bit helps.

callthatgirl
02-02-2010, 03:27 AM
Get out and network. Find free events locally and spend your $ from the business cards and meet people in person. It will take awhile, but it has payoff.

I have done over 100 marketing campaigns, I'm writing a book about it.

Seatek
02-02-2010, 05:22 AM
chesterfieldpcsupport.com/ also does not look nice at all w/ chrome.