Comments on: Earning Clients Respect

By: Doug

Doug — Tue, 21 Apr 2009 00:33:02 +0000

et cetera —usually punctuated as : etc

“By in any way wasting their time, energy, money, ext”

My pet peeve, sorry.

And please people it’s not “ect”

By: camp.cool007

camp.cool007 — Mon, 20 Apr 2009 21:05:58 +0000

Terribly sorry for the offense, everyone. I certainly didn’t mean it and it won’t happen again.

By: Bryce W

Bryce W — Mon, 20 Apr 2009 18:49:55 +0000

Edited his post. Sorry for the offence fellas.

By: votre

votre — Mon, 20 Apr 2009 15:38:37 +0000

The single biggest thing you can do to garner respect from your clients is to deliver what you promise, on time, and on budget.

I’m not perfect by any means. But I’m continually amazed by the number of clients that have told me “You’re the first guy we’ve worked with who actually fixed something when he said he would, and charged us what he quoted.”

Bottom line: People respect people who know their stuff and keep their word.

By: Ross Wilson

Ross Wilson — Mon, 20 Apr 2009 15:30:45 +0000

I too find the word “retardation” to be offensive.

I don’t think that kind of language is appropriate for this site.

By: Brendan

Brendan — Mon, 20 Apr 2009 15:23:38 +0000

I agree with Eric and Bobby on that. There are always better ways to describe it.

By: Bobby

Bobby — Mon, 20 Apr 2009 14:28:16 +0000

I find the term “retardation” to be offensive Bryce.

•By exhibiting laziness, retardation, stupidness, or any other act that someone would find troublesome. this whole sentence is pretty poor.

That’s all.

By: Eric

Eric — Mon, 20 Apr 2009 12:48:21 +0000

This is a horribly written article.

>>”•By calling them stupid when they are talking about the tower and say that their ‘processor’ is messed up.”

>>”•By exhibiting laziness, retardation, stupidness, or any other act that someone would find troublesome.”

Seriously? You use “retardation” and “stupidness” in a sentence?

There are better ways to communicate these ideals without resorting to this kind of language. This kind of writing should be curbed (or edited) on this website, I see it often.

By: Andrew Campbell

Andrew Campbell — Mon, 20 Apr 2009 12:47:11 +0000

Great resources here. I cannot agree more that calls and text should be put on hold while working with a client….its the little things like that along with good, clear communications and respect that go a long way. You may never see that one client again but that person may refer you 10 times based on a positive experience. Every client should be treated as a gateway to more business.

By: gunslinger

gunslinger — Sun, 19 Apr 2009 15:17:40 +0000

I have seen techs do all of these things and more. A few years ago I was guilty of taking a personal phone calls, but these days the phone goes on silent and I call them back.