Dodgy AVG Update Cripples Windows 7 64bit Systems

Yesterday AVG sent out an update that conflicts with 64bit Windows 7 systems. The conflict causes a “blue screen of death” when the system starts with the following message:

STOP: c0000135 The program can’t start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

The makers of AVG have since removed the bad update (3292) and will be releasing a fix program in the coming days.
In order to repair the problem now, users can go into safemode and do a system restore back to a date before the update was downloaded. If users cannot get into safe mode, it is also possible to go into “Startup Repair”, “Repair Your Computer” and choose “View advanced options for system recovery and support” once it finishes scanning.

AVG has also posted additional repair details here if the above does not work.

Bryce Whitty

About the Author

Bryce Whitty
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Bryce is an Australian computer technician and the founder of Technibble. He started his computer repair business when he was 17 years old and is still running it 9 years later. He is an avid traveller and spends at least a month of the year in another country.

Comments (8)

  • Ryan C says:

    I know this doesn’t apply to just avg free, but if your running avg free or suggesting it to customers. Please STOP.

  • 4r4nd0mninj4 says:

    I had a client affected by this yesterday. For some reason he had no restore points and the windows repair utility was unable to fix it. I used autobackup4tech, and then did a manual backup of some important files, re imaged the laptop and dumped the files back on. I turfed AVG for Avast.

  • S Emerson says:

    I wasted 2 hours the night it updated waiting for the Startup Repair and System Restore to fix the problem but it didn’t.

    Removed AVG and had to redo from scratch.

  • Roscoe says:

    What IS the point of sending this message to subsribers via email when they can’t get online to read it (because the AVG stuffup prevents them doing so).

  • mike smith says:

    I feel for the windows afflicted, I really do ;-)

    @Roscoe – the majority of subscribers here likely have more than one computer in addition to smartphones, which would have been able to receive the communique.

  • Bryce W says:

    “What IS the point of sending this message to subsribers via email when they can’t get online to read it (because the AVG stuffup prevents them doing so).”

    This is a site for computer technicians so it is our responsibility to fix other peoples computers. I am telling Technicians this in case they run into this problem on one of their clients computers.

  • Roberto says:

    Good thing I don’t use nor recommend AVG :)

  • Paul says:

    I’ve been using AVG continuously since I went to Windows 7 64-bit, when Windows 7 was released and never had any problems whatsoever.