A PC user asked for a refund on Windows Vista after he bought a Dell computer that is built with the operating system.
“Have you ever actually read the Microsoft Windows End User License Agreement? It’s pretty scary what you commit yourself to. If you buy Dell, then as soon as you start Windows then you agree to a second set of scary software terms. So reject them,” he said on his blog.
It took 14 email exchanges with Dell until he got his money back. The time that it took was two months.
Source: The Register