Considerations Before Starting A Computer Business

Guest Post by Lisa Hendrickson, owner of Call That Girl, 15 years experience of supporting client computer issues.

For some people, working in the corporate world as IT support, gives them enough foundation to start up a business. Others who are the friend/neighborhood tech feel they have what it takes to start up a repair shop. Some are self taught, some are book educated. No matter what your background is, you have to be sure of a few things before you go into business for yourself. Here are a few tips to read before considering going on your own.


If you are new to ownership, these may also be somewhat handy! Not all computer repair technicians have the entrepreneur spirit. Not all can go full-time without doing that and their full-time jobs. Not all can be absolutely broke and having the times of their lives. I write for you a list of things that I had to learn on my own, with no books to guide me. There will be more additions as time goes by, but here is a good start for you newbies out there. Some are questions you should ask yourself and some are things you really need to consider before starting up.

  • Are you working full-time somewhere and are starting up a side business? (As one who has been there, it’s tough to cut the money cord, you will never go on your own if you don’t!)
  • Are you stopping all other employment opportunities to focus on your business in a full-time capacity? (due to getting let go, laid off or fired or just fed up? Good time to go on your own!!!)
  • Are you prepared for this? Financially or emotionally? (If you have unemployment, then this is a great time to go on your own, if you have the money to go on your own, be careful how you spend money initially!)
  • Do you have the entrepreneur spirit to do it all? (OMG, you have to have it or hire it out. I see so many wannabe’s who fail at the business end of things!)
  • Are you an awesome at customer service? (You are now the everything of your company, keeping clients happy is the key to referrals, answer all calls and emails, and don’t ever leave anyone hanging)
  • Are you going to work out of your house or lease a space? (I didn’t like clients at my house, so I opted for an office after a year of doing that)
  • You plan on getting insurance right? (Do it, it’s so cheap and worth the peace of mind)
  • What is your marketing plan? (Is it good enough to keep you busy while you have the 1-2 jobs going on?)
  • Are you networked? What is your networking plan? (creating a good online or face to face networking plan is the key to getting clients)
  • Do you have proper work orders for clients to fill out? (Please make one or buy Bryce’s to get going, this adds a professional image to your business!)
  • Do you have a good website, domain, email? (Very important to prove you are not a craigslist scam or a neighborhood kid)
  • Do you have good branding? (get a logo done asap to match your name of the business)

Now, the first 5 months I was on my own were very lonely and somewhat scary. I had no one else to work with me, I was totally alone almost every day and no clients either. I kept my head up though and did everything I could do to find things to do. Networking events, luncheons, talked to competitors to be referring partners and created numerous marketing and advertising plans. It was very daunting to be honest. Use Technibble members as your new co-workers, I have certainly enjoyed being a member so far, great group of helpful folks here.

Lisa Hendrickson, owner of Call that girl, 15 years experience of supporting client computer issues. New member to Technibble.com, but is very fond of writing to help others. Her articles will include topics of business, marketing, advertising, client support and social media. Be sure to read her posts and check out her blog at http://www.callthatgirl.biz



Bryce Whitty

About the Author

Bryce Whitty
More articles by me...
Bryce is an Australian computer technician and the founder of Technibble. He started his computer repair business when he was 17 years old and is still running it 9 years later. He is an avid traveller and spends at least a month of the year in another country.

Comments (13)

  • alsTech says:

    First I’d like to say Welcome! and I like your site very informative, a lot of content, great job! Great to see women in Tech/Repair Industry. I know there must be a lot more.

    I’m sure with your years of experience in the business that you will be an excellent added resource!
    Al

  • Lisa says:

    Thanks Al! I am enjoying technibble very much…good group of folks there:)

    See you in the forums,

    Lisa

  • JT says:

    Thanks Lisa for sharing this with us.Let me seize this opportunity to welcome you to site.

    Be sure that this article will be of a great help for those who are starting out or planning to…oh and also wanted to add that pc techs can be any of gender as long as the job gets done :-)

  • bob says:

    Our business started out 15 years ago as a TV repair shop we decided to offer computer repair.

    We brought in computer techs to help us, we paid them $50 for each computer they fixed. One person is a teacher that teaches A+ classes.

    If you are a new business you will need to advertise, I feel it is best to run ads in small local papers. Another way to get business is to visit TV repair shops and offer to start fixing computers for them.

    We have an agreement with a TV repair shop nearby, he drops off the computers and picks them up for us.

    A lot of jobs involve replacing power supplies, upgrading memory, basic things.

    We also replace DC power jacks in laptops, you can go to Dell, HP.com and find service manuals online that will show you how to take them apart.

  • Mark says:

    Loved the article Lisa! Hope to see more articles from you!

  • sckrem says:

    I like what you wrote. I am thinking of starting my own bussiness and your article gave me some good pointers.

  • Shane Fowler says:

    Search Engine Optimization is the way to market your business… so many people google computer repair in their city.. Face to face networking can be great but how long can you work 80 hour weeks for before you have a mental breakdown.

  • Internet Age says:

    The best business lessons are those that you learn the hard way. There is no substitute for experience, and earning it via going out there and doing it is the way to go. Thank you for sharing your experience with us, Lisa.

  • Great article! I’ve found that the best way to get into a business like this is to work a day (or night) job at the same time. If you have the computer skills needed to start a PC repair business, you probably have the skills needed for many telecommuting jobs. Land one, and you can usually stop what you’re doing whenever you need to take a service call.

  • Renee says:

    Excellent, excellent artilce and it’s GREAT to see fellow women in the IT world like myself. Although I’ve been in corporate IT for 10 years, during the past 3, I’ve been slowly venturing off and wanting to open up my own repair business. I do help folks on the side and I want to increase my client base. Unfortunately, I need a steady paycheck coming in until I get the ball rolling but what a wealth of information on this site/forum/podcasts, etc. I am soooooo glad that I subscribed. I have business cards, logos (see my customer service page on my site) all lined up but I’m still learning. I’m also building and adding more content on my website. I will be visiting this site quite often. All of you please keep up the good work. This is awesome!

  • sean swenson says:

    hi lisa, im trying to start a computer business myself. the good thing is im good at it but the bad thing is, i have no idea where to go from here…. so your info seems like something i should follow. thanks, please post more,
    (also some stuff that new techs should NOT do would be helpful :)

  • Jess says:

    A friend of mine is a technician. He doesn’t run it as a business per se, he does fix other computers on the side but it was a long while before he was able to do that. He had any number of Microsoft training courses under his belt and goodness knows what else but he lacked confidence and experience. He was in that situation where you need experience to get your first job and yet need to have held a job to get that experience.

    He worked for free within the family for a long time and built up a reputation that way. Between his day job and the other work he gets, he is doing quite well though.

  • Jacob Brown says:

    wow, yea, it’s tough, I started my company and was planning on quiting, but I was laid off; actually was perfect timing. For sure feels like i’m pushing a bolder. I like that you mention to not keep anyone hanging – it’s hard to keep up with everyone, but it pays off to have that mindset.