Comments on: Computer Repair Warranties

By: Doug

Doug — Thu, 20 Aug 2009 22:29:03 +0000

Hey, great article. Another idea that has really hit big for my company and might be an option for others: my supplier here in Edmonton, Alberta, Canada – Memory Express – has for some time now been offering their own in-house hardware replacement warranty. It is so good that I don’t even ask my clients. I buy pretty much all hardware with their 4-year warranty and am able to pass it on to my clients because it follows the serial number and not who bought it! Defective hardware is replaced as many times as necessary up to the full four years, and outdated items are replaced with the next best model. This is one of the best deals one could hope for. I’ve noticed that other companies have tried to imitate this but none have done exactly the same. Check this out at http://www.memoryexpress.com/Information/IPRDetail.aspx and maybe your supplier might want to do something similar. It’s more than worth it for the supplier, the tech, and the client.

By: Jerry

Jerry — Mon, 10 Aug 2009 15:15:52 +0000

….things they don’t tell you when buying a warranty. I have a warranty with microcentter. I guess I fell to read the time line…I reread the warranty, no time line as to how long they can keep the computer. I took the computer to the service department, one week turn around, then a call back, two weeks or longer (business days). I call the manager, and ask, you could keep it for six weeks? He had a lost of words….there is no time line to repair the computer.

By: Free photo hosting

Free photo hosting — Tue, 28 Jul 2009 21:03:19 +0000

The tech repair guys (unless you want to strike out on your own and target home and small business users) are low paid employees due to the commoditization of PCs.

By: Free photo hosting

Free photo hosting — Tue, 28 Jul 2009 21:02:40 +0000

Deskside support is slowly being phased out (where the repair tech comes to your desk). PCs have gotten so “cheap” that it’s less expensive for a company to have a few spares on hand, swap out the hard drive and poof!

By: Free photo hosting

Free photo hosting — Tue, 28 Jul 2009 21:02:18 +0000

Basically in CS you work with learning how to program and applying that to specific areas like web programming, database programming, etc.

By: Free photo hosting

Free photo hosting — Tue, 28 Jul 2009 21:02:03 +0000

I’ve tried everything on the net that people said to try but nothing works. How much would Fry’s cost to repair this problem?

By: Free photo hosting

Free photo hosting — Tue, 28 Jul 2009 21:01:36 +0000

Now you should be looking at a black and white screen,you will need to use you arrow keys to navagate down about four spot’s “untill it says start at last sucessful boot attempt.

By: On Call PC Solutions

On Call PC Solutions — Wed, 22 Jul 2009 16:54:30 +0000

I offer a “limited warranty” on all computers I sell. The warranty is very specific as to what will repair, replace, or refund. This generally only includes hardware. The way I have it, the customer has to literally agree to the whole warranty in its entirety and initial. Then the warranty is valid for the specified time. The specified time is based on how long my vendor will warranty the machine. This way, if a device failure occurs (which has) I won’t have to take the full brunt of the cost.

I generally don’t warranty in the same manor Malware removal. This is what I do. I use AVAST primarily for those services externally or internally. The cool thing about AVAST is this boot time scanner it has. Once you update the software, and run the boot time scanner, it creates a log of what was removed. After the process is done and I have tested the machine and found it to have no viruses. That is logged. I print that log and show the customer what I removed in each sweep. This is proof that I did the service. If the computer is clean at that point it is the customer’s job to keep it clean. I help them by telling them that porn accounts from like 95% of virus calls I get and the other 5% is from Limewire or something like it. Then I help them by giving them tips on safer computing.

By: Bob Kanji

Bob Kanji — Sat, 11 Jul 2009 12:59:36 +0000

I believe that there are several very big mistakes that are being made here !

First, ALL, absolutely all, work done by a professional (taking money) is accompanied by a warranty. Depending on country and/or state (in the US) this warranty is implicit and regulated by federal and state law.
The warranty applies to ALL work done and to ALL sales of hardware.
Generally, in most cases, this legal warranty is at least 2 weeks for labor and at least 1 year for hardware !!

Second, in absense of WRITTEN documents regulating warranty issues within the federal regulations you have absolutely no other issue than to comply to any warranty request. For many crafts and businesses you can contact your chamber of commerce or trade for details.

Third, written warranty limitations are void if they do not respect federal or state legislation. An example : you buy a motherboard at Fry’s. This motherboard has a minimum warranty of one year (there is no way the warranty could be less as federal law regulates a minimum warranty of one year). Now imagine that you resell this moterboard 3 months later to one of your clients. You will have to warranty this mobo for one year starting on the day of sale !! eventhough you yourself have only seven months of warranty left from Fry’s (naturally this only applies to new articles. Used articles may have shorter warranty periods, minimally these are usually 3 months)

It is very important to understand this completely, as you WILL be held to this sooner or later. It is equally important that you regulate all your warranty exceptions explicitly on your (signed) work order.

Last, once again as a professional you are disavantaged as pizza techs do not need to warranty their work (no bill, no warranty)

By: Eastbaycomputer

Eastbaycomputer — Fri, 10 Jul 2009 18:08:24 +0000

@Computer Heroes – You don’t need to warranty hardware but it’s a good idea to offer a warranty for “service labor”. Thus, if you mess something up or forget to do something you go back and fix it for no additional charge. But if you discover that a hardware component failed you simply tell the client that hardware is not covered and give an estimate for the repair.