Category Archives: Work Smart

D7 – The Ultimate Technician Tool Every Tech Should Have!

d7-maintenance-thumb

We all have our little USB toolkits, our ‘ultimate’ CD’s, our repair disks and other related repair tools. Most of us like to have a comprehensive list, a solution for every possible problem we could encounter in the field, to the extent of carrying around drivers for common hardware in …

Read full article...

What Computer Repair Techs Need to Know About Migration of Data and Programs on Windows Operating Systems

migrate-computer

Guest Post by Micah Lahren: The old computer just won’t perform anymore, and your client needs a new machine. Thankfully, they followed your advice about backing up all their data, in case it failed completely, but they steadfastly refused to get a new machine for years. Now they want all …

Read full article...

6 Reasons Why I Hesitate to Make Recommendations to Clients

timebomb

Guest Post by Ronn Hanley: I have never refused to answer a direct question from a client, but I have been known to cringe a bit when I’m asked for recommendations about specific computer equipment, software or technology purchases. It’s a lesson that I’ve learned the hard way through trial …

Read full article...

Are We Completely Wiping That Hard Disk?

wrench2

Guest Post by Micah Lahren: "I’ll just run DBAN on it and that will be good enough." Is that really good enough? What if the individual or business in question is required by law to complete an erasure protocol up to a certain level of security? In some countries, including …

Read full article...

Partnerships in the Computer Repair Business – Their Problems and Solutions

handshake-partnerships

Partnerships make business sense. Two or more brains are better than one, and unique synergies can lead to a wealth of business opportunities. In theory, partnerships also can help to quot;share the load" of a business. However, for every successful partnership there are probably ten (or more) that go sour. …

Read full article...

How to Estimate Bandwidth Needs for Your Customers

bandwidth

When it works, you never hear a peep about it. But when bandwidth problems start to plague a residential or business customer, you’re probably the next person being called right beside the ISP themselves. An interesting piece on this dilemma recently showed up on Ars Technica which rounded out the …

Read full article...

Using an iPad in the Computer Repair Business

ipad-business

Guest post by Craig Lloyd: The iPad is a great device for computer technicians to carry around while out in the field. It’s a small and portable, yet powerful machine capable of assisting computer technicians with their work. Here are just four ways that computer techs can take advantage of …

Read full article...

Chuck Romanos Top 10 Business Books

business-books

If we want our business to grow, then we must grow with it. I don’t know of any successful people that don’t spend time to learn new things and gain knowledge. Here is my top 10 list of business books that can help you get out of a rut.

Read full article...

Top 5 Myths Computer Repair Customers Believe About “Going Apple”

apple-myth

“If I got a Mac, I wouldn’t have these problems.” If I got a nickel for every time a customer told me that…. well, you get where I’m headed with this.  There seems to be a perceived consensus among a segment of my customer base that believes going Mac would …

Read full article...

Get It Right – Offering Web Design

offering-web-design

As we grow our businesses we often look at various ways to increase revenues by tapping into the various markets surrounding our industry, one of the most common of which is Web Design. HTML, CSS and Javascript are probably the easiest programming languages on the planet which is often the …

Read full article...