When it works, you never hear a peep about it. But when bandwidth problems start to plague a residential or business customer, you’re probably the next person being called right beside the ISP themselves. An interesting piece on this dilemma recently showed up on Ars Technica which rounded out the …

Guest post by Craig Lloyd: The iPad is a great device for computer technicians to carry around while out in the field. It’s a small and portable, yet powerful machine capable of assisting computer technicians with their work. Here are just four ways that computer techs can take advantage of …

If we want our business to grow, then we must grow with it. I don’t know of any successful people that don’t spend time to learn new things and gain knowledge. Here is my top 10 list of business books that can help you get out of a rut.

“If I got a Mac, I wouldn’t have these problems.” If I got a nickel for every time a customer told me that…. well, you get where I’m headed with this.  There seems to be a perceived consensus among a segment of my customer base that believes going Mac would …

As we grow our businesses we often look at various ways to increase revenues by tapping into the various markets surrounding our industry, one of the most common of which is Web Design. HTML, CSS and Javascript are probably the easiest programming languages on the planet which is often the …

Whether we are cognisant of the fact or not, as humans we go through life building connections and relationships which fill different needs. A majority of these happen to be family ties and friendships with people we form bonds with, whilesome of these are just brought about by happenstance. Another …

Customers … love them. Can’t get enough of them in fact (obviously). However, I have on a more regular basis, lifted my phone and inspected the caller display with some amount of concern, or dare I say dread? Lately it’s given me the gut feeling of knowing that this caller …

It’s probably a given that we are all very tech savvy individuals with home networks that extend past the functionality and complexity of the average home, for the very simple reason that we love technology and that we love what we do. Sooner or later we reach a critical point …

Unless you offer professional computer repair solely on a volunteer basis, your primary goal in exchange for honest service is payment from your customers. Some technicians prefer to operate on the payment on completion basis, and this works just swell for residential customers. However, for technicians who resemble any form …

It’s natural to fear the unknown, common to experience anxiety and depression about it, and natural to think about it often. The lack of control, not knowing what tomorrow will bring, if anything at all. The chaos of thought that enters the mind about missed opportunities, failures, things you’ve could …