Have you ever had a clingy customer?
A clingy customer is generally categorized as someone who calls you very frequently about small problems they could have figured out themselves; or call you at inappropriate times.
So why don’t we just get rid of them?
Because often they are often our “bread and butter client” and generate a lot of work for us, so we want to look after them.
Here is a guide on how to deal with these clingy customers.
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A few weeks ago we mentioned the website Virustotal.com which is a website that scans a certain file for viruses using the databases of many different antivirus brands. This week, we will be listing many other websites that are handy to technicians.
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A common question that I see being asked in the Technibble forums is what sort of warranty they should provide. Many technicians have different sorts of warranties and really comes down to what the business is willing to cover.
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I have read a few guides on the internet that have tips on how to become a computer technician. Most of these articles tell you to work for free, get your certifications and accept any job offer. While these tips are good advice for those who want to work for someone else, they don’t really apply to someone who wants to freelance. So, I have written my own tips on how to become a better self-employed computer technician.
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If you have been in business for a while you have probably already have a few regular clients and are beginning to the hang of being in business. You carry great products and possibly have the best service in town but you want more, you want to push ahead of the competition and stand out as the business to go to when people have computer problems.

To do this, you need to do something different, something that the rest of the computer repair businesses aren’t doing. Not only that, you need to bring attention to it. I discovered a perfect example on a computer technician’s website called ThorSchrock.com.
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We have been talking about automating our computer work on Technibble a fair bit lately and I have recently been introduced to a tool called “Reimage”. Reimage is designed to automate the repair of severly damaged Windows installs.

Through the Reimage website via an ActiveX control, they scan the system files, folders, registry keys and drivers looking for something missing or something that shouldnt be there. This can be anything from missing critical system files to an adware infection of your computer. Once they find the problem, the website fixes it.
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New computers are one of those things where the novelty wears off pretty fast. One day it’s their new high tech toy and in a few months it’s just another computer. In another 2-5 years, many people would have already bought a new one and suddenly that high tech toy from a few years ago is just taking up space and they would like to get rid of it.

In this article I will show you how Computer Technicians can capitalize on this by offering a free computer disposal service to your clients.
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There have been a few times where I have been called out to onsite repair jobs that only took 10 minutes to complete. However, I need to charge a minimum of 30 minutes to 1 hour (depending on distance) to cover the driving time and cost. Now if I were the client and I was slugged the full hour fee for a 10 minute job, I would feel like I didn’t get my moneys worth.

So how do we make our clients feel like they got their moneys worth? Always provide value.
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Just about everyone in the western world knows of the brand “McDonalds” - the largest fast food chain in the world serving 54 million customers daily. Here are 5 business tips that we can all learn from McDonalds.
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In the past, I have mentioned many of the mistakes I had made as a Computer Technician, mainly to show beginner technicians that it can happen to any of us and so they can avoid my mistakes.

The point of this article is to get some reader discussion going so we can all learn from eachother. So the question is:

What Was The Biggest Mistake You Made As a Computer Technician?

As always, comments are open and you dont need to sign up to post a comment. You can even post annoymously if you wish. Just click the comment link below this post.