Back to customer service again, I hear you say to yourself. However , we never send you far wrong, so this week’s foray into keeping good and reliable customer records has got to be worth five minutes of your time. Customers – the one thing you can bet they have …

A business operating manual is the difference between a business that can run without you, and a business that can’t. Normally, not being indispensable would be certain bankruptcy for a small business owner, however, as a techie, your customers will still be there, even if you aren’t, and you need …

If you are a business owner worth your salt (or silicon), you’ll be planning big things for your small business in the future. Either you’re going to want to grow your business to the tune that someone from Google/IBM/Comet want to offer you a cool few mil to acquire you, …

When I was 17, I started on the path as a self-employed computer techie. On the way, I made many mistakes where I remember the lesson that I had learned almost daily in my modern day repairs. I would love to share these with our Technibble members, especially our younger …

We are always looking for ways to improve Technibble to make it the best site it can possibly be and to do that, we need some feedback. To leave feedback, just post a comment below this post, you can remain anonymous, no signup is required and if you want to …

The customer’s always right. Even if you work in a technical area where the customer is actually (pardon me customers) CLUELESS! They are still right. Know why? Because if they don’t like what you do, they take their business elsewhere. So even if they weren’t technically correct, they’re still right, …

If you’ve been following the series of articles about employing your next shining star, and making sure you do all the up-front stuff properly, you’ll be equipped with a go getting, enthusiastic bundle of joy awaiting your instruction and watching your every move. This is what you do with them …

As a freelancer, especially a techie, you have a unique opportunity to offer your customers something they can’t always get from the big boys – you. Personal, smiley service, and taking the time to see if there’s anything extra you can do for them. Sounds good? Good for your customers, …

As a new employer, you will be responsible for the Health and Safety of your employee, paying and processing their salary, possibly making tax and National insurance contributions, and will be required by law to keep records about this. You have opened your doors to be responsible for another being …

IT requirements are becoming more and more complex, and, as they do so, computer consumers (or businesses) are able to put together packages for their needs based on services they have provided for them or to them in a variety of ways. This is known as outsourcing, and, currently, the …