Category Archives: Work Smart

Should Phone Support Be Our Most Expensive Service?

A computer technician on a site that I occasionally read brought up the topic “phone support should be the most expensive service we bill for”. Personally, I think hes right. For example, if you call up the manufacturer of a router they will help you up until the point where …

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Podcasts for Computer Technicians

As much as I would like you to, you cannot be reading Technibble all the time. There are times like when you are driving to a onsite repair job where its just not doable (well, not safely anyway). However, you can continue learning during these times by listening to techie …

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Make Your Job Easier With a Tech Station For Your Test PC

I have been looking at a special technician item called a “Top Deck Tech Station” (see right) for a few weeks andwondering whether I should order one from America until the other day when I discovered that a local supplier was stocking them so I picked one up. So what …

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How to Deal With Clingy Customers

Clingy Customers

Have you ever had a clingy customer? A clingy customer is generally categorized as someone who calls you very frequently about small problems they could have figured out themselves; or call you at inappropriate times. So why don’t we just get rid of them? Because often they are often our …

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12 Highly Useful Websites for Computer Technicians

A few weeks ago we mentioned the website Virustotal.com which is a website that scans a certain file for viruses using the databases of many different antivirus brands. This week, we will be listing many other websites that are handy to technicians.

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How to Handle Computer Warranties

A common question that I see being asked in the Technibble forums is what sort of warranty they should provide. Many technicians have different sorts of warranties and really comes down to what the business is willing to cover.

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Stand Out From The Crowd

If you have been in business for a while you have probably already have a few regular clients and are beginning to the hang of being in business. You carry great products and possibly have the best service in town but you want more, you want to push ahead of …

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Why You Should Offer a PC Disposal Service

New computers are one of those things where the novelty wears off pretty fast. One day it’s their new high tech toy and in a few months it’s just another computer. In another 2-5 years, many people would have already bought a new one and suddenly that high tech toy …

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5 Business Tips We Can Learn From McDonalds

Just about everyone in the western world knows of the brand “McDonalds” – the largest fast food chain in the world serving 54 million customers daily. Here are 5 business tips that we can all learn from McDonalds.

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What Was The Biggest Mistake You Made As a Computer Technician?

In the past, I have mentioned many of the mistakes I had made as a Computer Technician, mainly to show beginner technicians that it can happen to any of us and so they can avoid my mistakes. The point of this article is to get some reader discussion going so …

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