Back to customer service again, I hear you say to yourself. However , we never send you far wrong, so this week’s foray into keeping good and reliable customer records has got to be worth five minutes of your time.

Customers - the one thing you can bet they have in common is that they expect their needs to be met, if not their expectations to be exceeded, they have little or no idea of the lengths you have to go to, to service them and their business, and they think you do nothing else other than sit around, wait for them to call, and of course you keep details of their business needs, family setup and inside leg measurement at the tip of your fingers (so to speak!)
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Its time for us to dig into our archives for a second time (here is the first one if you missed it) and find our most popular posts in case you may have missed them or weren’t a Technibble reader back then.
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Staff recruitment can be the most exciting time of your business. To make sure you set it out right, this article covers helping you workout exactly what you want from a new member of staff, which will make it so much easier to recognize someone who can deliver that when you see them!
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Its time for us to dig into our archives and find our most popular posts in case you may have missed them or weren’t a Technibble reader back then.
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When you started out as a freelance, I bet you had all sorts of good ideas about how your customers would be able to reach you. Just in case that was a while ago, follow our reminder guide on how to ensure you are able to be contacted by your ever increasing client base, and what to do when you’re not actually going to be available.
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For this week’s offering, geeks and geekettes, we are going to examine the ten commandments of staying in business when running the gauntlet that is being a freelance IT technician, and the seven deadly sins to avoid at all costs…
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In the IT industry, especially in the big nasty world of doing it for yourself (or Freelancing, as we optimistically call it) there are many, many people that can do what we do, who can do it better (they profess) quicker, cheaper and with more ‘pizzazz’. It’s a nerd eat nerd world out there, and if you’re going to make a living, really, you need to have another approach, a different slant on what the others are doing, that will make you unique.
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(People) Networking is passing out information about yourself and your services to people you meet, and should result, eventually, in referrals for business from the people you have come into contact with along the lines of ‘Oh, you have this problem? Funny, I met a techie this morning, seemed very professional, here’s his card’. The only bad networking is no networking. So what does that mean for the freelance and small computer business person/geek. Well, for a start, it means loads of time stood in a corner cringing and looking at your feet, if you’ve really not got the heart for it. Or, there’s the other way. Read on if you want to know more…
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Marketing. The domain of the used car and double glazing salesman? Afraid not. Marketing is the only way to get new business, and to build up a thriving, (even if small but perfectly formed) business. And as it’s so important, we’re going to go straight into the checklist of how, what and where. No humour or prattle today.
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Freelance working - you get to be your own boss, go to work when you like, answer the phone how you like, dress how you like - right? Wrong! If you want to get work, that is.
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