There have been a few times where I have been called out to onsite repair jobs that only took 10 minutes to complete. However, I need to charge a minimum of 30 minutes to 1 hour (depending on distance) to cover the driving time and cost. Now if I were the client and I was slugged the full hour fee for a 10 minute job, I would feel like I didn’t get my moneys worth.
So how do we make our clients feel like they got their moneys worth? Always provide value.
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