This week I encountered a computer repair job that went bad. I’ve had experience dealing with jobs gone bad in the past and I have learnt how to avoid them in most cases. However, I think this one was unavoidable. Heres my story.

Most technicians bring along various program installers (such as the latest antivirus update, iTunes & Winamp etc.) on a USB drive to their clients houses because the client may not have internet access, it is very slow, or the program installer is very large. MSN/Live Messenger used to be one …

As a technician, occasionally you come across situations where you are not quite sure what to do. Its a fine balance of personal morals, ethics and just doing business. I have written 7 questions which are borderline and I’d love to know what you guys would do in these situations.

This is a guest post written by Nathan H from our forums. Nathan has written us a quick reference guide on what you can/should do for a computer maintenance task.

A few weeks ago I wrote about the problem with the computer repair industry. This week I will be talking about the problem with the software industry with a focus on Norton and Vista.

As computers become more and more of a necessity, the elderly are embracing computers in greater numbers. Just two days ago I had to set up a new laptop for a 78 year old woman and her money is just as green as the younger generations so its a good …

We’ve all heard of of the dodgy car mechanic that will say all sorts of things are wrong even though you only brought your car in for a simple oil change. People are beginning to fear a new type of tradesman, the dodgy computer repair technician. So whats wrong with …

I love my job. I really do, and I think of myself lucky to be as fortunate in business as I have been. However, there has been many times were I have really wanted to say something to a client but didn’t, because it would be unprofessional. This post is …

A Pennsylvania man was caught possessing child pornography by a Circuit City computer technician. The technician called the police who seized the computer and arrested the man when he returned to pick it up. With child porn as evidence on the mans computer, it should be an open and shut …

One of our Technibble readers sent us an email and asked us at what point while repairing a computer do you decide it is time for a format? How do you determine wether you should keep spending more time trying to repair the system or just give up and wipe …