Category Archives: On the Job

Dodgy Computer Technician Reports – Real or Just Media Looking for Ratings?

There have been a handful of dodgy computer repair companies in the news these days. In these reports there are many shady or inexperienced computer technicians and they got what they deserved. However, keep in mind that these so called “news” reports are after ratings just like any fictional show …

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Tried and Tested Software Recommendations

As a computer technician, I often get clients asking what software I recommend to do a certain task or to fix a certain problem. There are plenty of freeware applications available to do such tasks, however, much of it is badly made or too difficult for the client to use. …

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Common Missing Files and Components – DLL, OCX, VB Runtimes and More

Occasionally when a user tries to run or install a new program, they may get an error message like like this: Component “MFC42.DLL” or one of its dependencies not correctly registered a file is missing or invalid This means that a certain file is missing (in this case, MFC42.DLL). Software …

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How to Tell What Type of Windows XP CD or License Key You Have

For the not-so-techie readers, not all Windows XP CDs and Licenses are the same. There are many different types of Windows XP CDs available: OEM – Which are usually sold with the computer Retail – Brought stand alone in stores like BestBuy, CompUSA etc.. Upgrade – To upgrade from a …

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Answers to Yesterdays Questions

In my last post I asked Technibble readers to ask me questions in regards to the computer repair business that they wanted to know the answers to. Here are the answers. focuz asks: I know you mention you make everyone paying with check sign a workorder. Once the check clears …

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Computer Technician Stories

No matter what your job is, there is a pretty good chance you have a story to tell. It might be a dumb customer or the time when something very weird happened. Most repair jobs for a Computer Technician are fairly standard but occasionally we run into something interesting. Unlike …

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Here is a Method to Help Land Callout Jobs Over the Phone

In a past article called “giving away too much information and dealing with time wasters” I talked about the dangers of being too helpful on the phone, to the point where you essentially talk yourself out of a job. In this article I’ll show you how to do the opposite …

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Useful DOS Commands For Computer Technicians

Microsoft Windows hasn’t natively used DOS since the days of Windows98. However, for a computer technician DOS commands are still very useful even in the XP and Vista environment. For many techies this stuff is old hat and is mainly for the younger generation, however the old hats may see …

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Hidden Camera Investigation on Computer Techs

CBC.ca has created a news piece about “what you should know before you call in a geek to fix your computer”. They purposely break something and call in onsite technicians from some of the biggest computer businesses such as Geeksquad, to see what they do. Very interesting: http://www.cbc.ca/marketplace/2007/10/03/geeks/ Personally, I …

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Useful Links for Computer Technicians

I usually don’t link to other websites but there are a few sites out there that are really handy for computer technicians who are out in the field. Here are a few sites that I use. Computer Manuals – This place has 5260+ manuals for various computer manufacturers, parts and …

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