Article by Tony Scarpelli of CFI Computer Repair: I worked with the Small Business Administration as a consultant and have helped many businesses start and grow. So I will share some techniques that I have found to be helpful to me and others. If you are truly a one man …

I’m often asked from members of Technibble about my choice of platform when it comes to my managed services. The answer is often a cause of concern, confusion and more commonly surprise. Spiceworks, really? Really, I’ve implemented Spiceworks on a number of fronts over the last 12 to 18 months …

We all have our strengths and weaknesses when it comes to business practices. Perhaps we’re great with the actual work itself, but the paperwork aspect suffers. Or perhaps we’re great with paperwork but our customer service leaves something to be desired. Then there are those who are organized and seem …

You can see them come through your entrance and you grimace. It’s ‘that troublesome client’ again. You performed virus removal services and they reinstalled the malware immediately upon returning home, and then blame you when they start having problems again. Perhaps it was deliberate, perhaps it was that pink elephant …

Most of your clients probably have no real difficulty using a computer, but for those with disabilities such as the advanced stages of Parkinson’s, poor vision, or motor control, it can be a real challenge. How can you assist these clients to boost their efficiency with computers, and reduce the …

You’ve probably been there before. You’re asked to do some maintenance on someone’s computer, and when you arrive, you discover it’s Windows 2000, running on 128 MB of RAM, with outdated browsers, and outdated software. To them, it’s just a little slow, and while it takes a couple minutes to …

Change … Change is looked upon differently by different people. Generally speaking we have two groups. Those that embrace change and those that loath it. But change is a complicated process, Windows 8 for example wanted to change the face of Windows and fill a potential gap in the market. …

On Friday the 26th of October and the days that followed we saw some of the biggest product releases from Microsoft since Windows 95, not just a new version of Windows but the Windows Surface and Windows Phone 8. It’s probably not too much to say that this has been …

If you build it, he will come. Or so goes the famous quote. I see this phrase as a metaphor guiding the recommendations of some solely profit-driven technicians in the computer repair and tech industry at large. Technology before purpose; technology above emotion; and the misnomer that technology sells itself.

As a fellow technician, I know how difficult it can be to have a simplified discussion with customers about highly technical matters. What is bandwidth? Why do I need an x64 processor instead of an x86? How does more RAM actually make a computer faster? These are just a sample …