Category Archives: Managing Clients

How to Deal with the Stigma of Being a “One Man Shop”

Computer technician One man shop

Sooner or later it comes up in a discussion with your clients. ‘How many partners do you have?’ ‘Do you work by yourself?’ ‘Is it just you?’ ‘Are you the only technician behind that logo?’ Some businesses have contracted one man shops in the past and something happened and they …

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Maximize Your Workflow as a Tech

workflow for techs

As technicians, we often have a wide range of tasks, from estimates, invoices, and contracts, in addition to the actual tech work we perform. This involves customer relationship management solutions, billing solutions, software tool updates, and much more. If you haven’t given much attention to your workflow, you might be …

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Tech Services for Residential Mobile Device Users

Residential Mobile Device Users

With the massive influx of mobile devices into consumer households, we’re seeing more of a need for services in that area. New tablets and browsing devices are popping up everywhere, which brings new concerns for residential consumers. Internet filtering for kids, getting a certain piece of hardware to work on …

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Time Tracking for Technicians

time tracking

For thousands of years, we’ve been tracking time, for business or other purposes. The ancient Egyptians used shadow clocks. Sundials were popular for a while, but it’s difficult to carry one around with you. Now we have all manner of digital time tracking devices and utilities. As technicians, we need …

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Boost Referral Business by Encouraging Your Clients to Talk About You

Client Referrals

One of the best methods of advertising is often word of mouth. Your satisfied clients are so impressed with your services that they recommend you heartily to friends, family, and associates whenever the subject comes up. At least that’s how we would like it to work. How can you encourage …

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Top Ten Business Tips for Techs

business tips for techs

We all have our strengths and weaknesses when it comes to business practices. Perhaps we’re great with the actual work itself, but the paperwork aspect suffers. Or perhaps we’re great with paperwork but our customer service leaves something to be desired. Then there are those who are organized and seem …

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Assistive Technology Solutions for Your Clients

Assisstive Technology

Most of your clients probably have no real difficulty using a computer, but for those with disabilities such as the advanced stages of Parkinson’s, poor vision, or motor control, it can be a real challenge. How can you assist these clients to boost their efficiency with computers, and reduce the …

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10 Common Sense Resolutions for Your Computer Business in 2013

resolutions-2013

No matter how 2012 treated your computer repair business, let’s put yesteryear behind us and look ahead to what 2013 has to bring. The holidays were likely crazy for most of us, forcing many to juggle a hectic mix of client work and family matters. But I hope you had …

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Tablets vs Laptops: Helping Your Customers Decide Which to Get

tabletsvslaptops

Tablet or laptop? This is the new million dollar question on our customers’ minds, and I hear it a few times a month now. While technicians such as ourselves can easily decipher which is best for our own needs, the clients we service don’t always have the same easy ability …

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Five Steps to Keeping Existing Clients in the Tech Industry

Keeping Clients

We’ve all lost clients from time to time, some of them very valuable. While it may not have been something we did, or something we didn’t do, it’s just one of those things that hurts business, and something we should keep to a minimum if at all possible. Clients switch …

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