All posts by Bryce Whitty
Three Managed Service Customer Types and How To Deal With Them
Managed services are inherently a customer service job. As a result, managed providers will invariably run into problem customers. This can be a challenge, as losing a managed client is much more significant
VIEW POSTCase Study – How Sending One Newsletter Generated Chris $1728 USD
In this case study, we’re going to look at how sending one Technibble White-Label Newsletter generated Chris Carruthers $1728 USD in scheduled work. To introduce Chris, he lives in Ontario in Canada
VIEW POSTSecure Password Reset Techniques For Managed Services
Managed service customers always seem to need password resets. While the technical aspect of resetting a password is easy, the security and procedural side is not as straight forward. However, with a few
VIEW POSTFlexible Tools For More Productive Onsite Visits
Deciding what’s needed for an onsite visit can be both time consuming, and nerve wracking. Bringing too much is cumbersome, but leaving a critical item behind is embarrassing and could be costly. A potential
VIEW POSTList of Open Source Alternatives to Common Technician Software
The IT industry is full of improperly licensed software. However, it doesn’t need to be that way. Lots of programs with EULAs that require licenses for commercial use can be replaced with software that
VIEW POSTGain New Clients with Technibble’s Done-for-You Newsletter Content
A few months ago, I sent out a survey to some of the Technibble readers regarding newsletters and the results were very interesting. In the survey, I asked questions like “Do you believe that you
VIEW POSTBest Practices for Workbench Network Security
Written by Jeremy Oaks. Jeremy is a computer science graduate who works in managed IT and programs computer utilities in his free time. It’s surprising how insecure the average technician’s network
VIEW POSTBe a Professional, Not a Pirate. Read the EULA
Written by Jeremy Oaks. Jeremy is a computer science graduate who works in managed IT and programs computer utilities in his free time. Software piracy is common. Most computer repair shops do it on a
VIEW POST3 Ways to Fail in the Computer Business
Nobody wants to fail, but there are some very real traps you can run into in the computer repair business. In this article, I am going to point out three common ways to fail in the computer business. ...
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