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Case Study: Tech Support Call

Yesterday I got a technical support call as I often do. However, this one wasn’t like my normal ones. This one had more different situations occur in it than usual. The client called up angry and

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Variable vs. Fixed Pricing

A question that many computer businesses are faced with. Should their pricing be variable on a per hour basis, or fixed on a per job basis? In this article we’ll talk about the advantages and disadvantages

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Unknown Devices Beta – Shows Unknown Devices Listed in System Properties

Most computer technicians have seen it before, fresh after a format of a system there are Unknown Devices in the System Properties that are lacking drivers. You cant get the drivers for it because its

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Questioning Customers – Getting the Right Type of Answers

When a client calls you up for some tech support, you are obviously going to have to go though some questions to try and figure out what is happening with their computer based on their responses and find

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Maintenance Contracts

Maintenance contracts are an important part of any computer business. They allow you to create a steady stream of income in the relatively unsteady business of computer repair. In this article we will

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JkDefrag GUI – Free Defrag Tool With lots of Features

JkDefrag is a free defrag tool that puts the built in Windows one to shame. JkDefrag has options such as mutiple levels of defrag (fast defrag, slow defrag, analyze only, sort files by name etc..), including

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Do I need to be Qualified?

The big question for many young tech-heads looking to make something of themselves is do I need to be qualified. High schools pump it into their heads that they must get good grades and go onto a good

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VistaTweaker – Tweak All Settings in XP and Vista

VistaTweaker is a free, stand alone tool for tweaking settings in in both Windows XP and Windows Vista (unlike TweakUI). This application has a nice, clean interface which displays information on what

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Dammit Jim! Im a Technician not an Accountant!

Accounting is a word that will make most computer technicians shudder. We start our own computer businesses because of our technical prowess, we can build a complete computer in under 15 minutes and know

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