Comments on: A Penny Richer, A Dollar Poorer

By: Vicente Black

Vicente Black — Thu, 12 Feb 2009 18:00:32 +0000

Loyal customers are essential for any business, even you have to spend an extra dollar to get and hold them. That’s just common sense, I think.

By: Jeeves

Jeeves — Mon, 09 Feb 2009 00:00:20 +0000

I get the exact same kind of issues happening.

We will always warranty our work – we have repeat customers who will come to see just me in the 2 years I’ve been employed at my shop. Sometimes things end up in a bad way – we do not do hourly labor, but flat-rate labor. Sometimes a customer will really want a whole lot (let’s say 5+ hours of work) for the low-price of our basic service. We do a lot of work already for a basic service, and if someone wants a technician’s undivided attention, we provide it – at our hourly rate.

if we missed something, we fix it immediately, no charge. If our fix didn’t take, same story.

If you re-virus your machine > 3 weeks afterwards, you’re paying again. We do not let an infected machine go out, and unless the customer does not take our advice or intentionally changes things, it won’t get reinfected.

By: Computer Repair Royal Oak MI - C! Tech Solutions

Computer Repair Royal Oak MI - C! Tech Solutions — Tue, 03 Feb 2009 23:32:56 +0000

Penny-wise, pound foolish. I couldn’t agree more.

By: chuck817

chuck817 — Tue, 03 Feb 2009 22:55:52 +0000

I am sorry but we as tech should not warranty against viri because of the ease of reinfection without protection or prevention or the ease of disabling the protection and or prevention software

and I tell my clients that before I cure there problem on there computer I also tell them that the best solution to there problem is to reformat there hard drive

of course this does not mean I get zero complaints far from it.
I had one client tell me I was over charging him and my price quotes were outrageous
the client wanted a top end latest model laptop from dell but wanted to spend only 300.00 including all shipping handling and taxes

By: Miami Web Design

Miami Web Design — Tue, 03 Feb 2009 12:36:51 +0000

I wonder how can people be so short-sighted. The same goes with my friend. He’s seeking for a company to rent his house for $2000 monthly. He could rent it for 1800 a year ago which would give him almost $20000. Now he has nothing but he won’t rent it for a lower price.

By: loangcio

loangcio — Mon, 02 Feb 2009 20:18:03 +0000

I agree. I will give all customers the benefit of the doubt once. If they were correct, i just learned something. If i’ve been had screwed over, I still just learned something. If i get several complaints about the same issue especially, then maybe i am overlooking something. It could happen

By: Bill Schubert

Bill Schubert — Mon, 02 Feb 2009 20:14:51 +0000

There’s a training movie that makes the rounds every now and then. Upshot of the story is an ice cream shop that used to give a free pickle with every sandwich. One thing or another they stopped. Customer comes in and wants to know where his pickle is. Well, you can guess the outcome. Customer doesn’t get a pickle. Restaurant loses a customer.
Title of the film?

Give Them The Pickle!

I think about that when I have a customer that asks for something that is really not all that much in the big scheme of things.

By: On Call PC Solutions

On Call PC Solutions — Mon, 02 Feb 2009 19:39:26 +0000

This was a beautiful article about customer service.

By: Tiddle

Tiddle — Mon, 02 Feb 2009 19:30:37 +0000

I totally agree with you.

I also dont understand how people will steal from their employers and possibly make a quick few hundred dollars. They risk getting fired. Are those few hundred dollars worth a years worth of pay?

By: Remote Computer Repair

Remote Computer Repair — Mon, 02 Feb 2009 19:20:48 +0000

That makes a lot of sense. I guess that’s why we warranty our services for a couple weeks… just in case.