What is ITIL?

ITIL means Information Technology Infrastructure Library and although the British government created it, it is rapidly being adopted all over the world as the best practices for IT service. The ITIL are a set of guidelines set up by IT-ers to improve the IT-infrastructure.
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Types of RAM: How to Identify and their Specifications

There are many different types of RAM which have appeared over the years and it is often difficult knowing the difference between them both performance wise and visually identifying them. This article tells a little about each RAM type, what it looks like and how it performs.
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How to stop Jumpy/Choppy Scrolling in Applications such as Internet Explorer

A common annoyance that people have with their computers is that their applications such as Internet Explorer don’t scroll smoothly down the page or when they move an application window around the desktop it is very jumpy. The cause of this problem is typically one of two things, a damaged/out-of-range wireless mouse or the video card driver hasn’t be installed or has been corrupted. Here is a tutorial on how to fix this problem.
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How to Recover from a bad BIOS update

A lot of computer technicians are other experienced computer uses update their BIOS at some point usually because of a motherboard reporting temperatures wrong, not detecting certain hardware, not working with certain hardware or to allow the motherboard to accept larger hard drives. This article has steps you can perform to restore your BIOS and save your motherboard.
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Computer Business Kit


The Computer Business Kit is a collection of sample business forms and documents that are needed in the computer business. The Computer Business Kit Contains:
  • Maintenance Contract
  • Backup Checklist
  • Work Order Samples
  • Invoice Samples
..and much more.
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The Windows NT, 2000 & XP Startup Process

When you startup a Windows NT, 2000 or XP based machine (which are all based on a similar set of code), the computer is loading and juggling many files in order to load the operating system. This is a basic breakdown of the NT/2000/XP startup process which comes in handy for troubleshooting startup problems.
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How to remove AntiSpywareBox.com

AntiSpywareBox is a new trojan/virus that has been infecting users PCs which is a variant of the trojans AntiSpyLab and SpyFalcon which we have written about in the past. There are many posts on other forums with users asking how to remove AntiSpywareBox with little success. On our own forums we have found a method that works, here are the removal instructions for AntiSpywareBox.com
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How to use MSCONFIG

MSCONFIG is a special tool built into your Windows called “Microsoft System Configuration Utility” or “MSCONFIG”. MSCONFIG is designed to help you troubleshoot problems with your computer such it being slow or frequently crashing. As many computer users know, running a lot of programs at once will slow down your computer. What a lot of users don’t know however is that Windows launches a lot of programs in the background that you never see, preventing some of these from loading at startup can greatly increase your computer performance.
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What is my Computers Maximum CPU Temperature?

A lot of users frequently ask if their computers are running too hot and want to know their maximum temperature for their CPU is. This article will show you how to monitor your processors temperature and tell you the maximum CPU temperature your PC should be running at.
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Increasing Client Loyalty

This is one of the best tips I have learnt in my 4 years of computer repair and it is probably the most simple and effective one.
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Virtual Memory

There will be times when the amount of hardware RAM you have will not provide your computer with all the memory it needs even if you have more than 1gig of RAM. This is where virtual memory comes into use and Windows XP will start to use your hard drive in some creative ways.
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