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Podcast: Phases of a Computer Business and the Danger of Expanding Too Quickly with Lisa Hendrickson

Published 17th October 2014 By Bryce Whitty

TN Lisa Hendrickson


I got a chance to interview Lisa Hendrickson from “Call That Girl”. I find Lisas story incredibly interesting because she has been through most phases a computer repair business can go through. She started out working for someone else and doing computer repair on the side before eventually making the jump to full time.

She gained some very large contracts and rapidly expanded to the point of owning 3 bricks-and-mortar stores with employees, then eventually losing those large contracts a few years later and having to close all of the stores. And finally, reinventing her business in remote support. This is her story and I am sure you will find it as fascinating as I did.

What We Covered During the Interview

  • Early lessons learned in regards to billing, as well as how Lisa prevents non-payment today
  • How she got her first few clients with social media
  • Signs of success isn’t always what it appears to be
  • The growth of her business into 3 stores, the issues of running 3 stores and the later closure of the stores
  • Setting up systems and processes for growth
  • Work/Life balance

Show Notes

Note:I apologize for the volume levels, my settings weren’t optimal at the time of recording but should be better next time.


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Posted in Podcasts

Create Word of Mouth Advertising by Speaking to Community Groups

Published 9th October 2014 By Dave Greenbaum
word of mouth advertising

Many of us are looking for inexpensive ways to get word of mouth advertising for our businesses. Computer repair business owners like myself have had lots of success giving free talks to community organizations. Here’s how to take advantage of this easy method getting your name in front of more people.

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Top Internet Security Suites to Recommend to Clients

Published 6th October 2014 By Micah Lahren
Security Suites

There is no doubt about it, the amount of threats facing technology users today is higher than ever before, and it keeps increasing. After looking over some recent reports about some of the ‘free’ security suites available and how they scored in ‘real world’ tests, I’m no longer recommending free security suites to clients, especially with the prevalence of ransomware now.

You can purchase multiple user licenses of top notch security suites at a very reasonable price now, so there’s no excuse not to spend as much as $10 a year for each computer you’re protecting. If you’re wondering where that price came from you’ll find out if you keep reading.

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Using Warranty Policies to Deal With Returning Machines

Published 30th September 2014 By Micah Lahren
Warranty Policies

Three months ago you performed some maintenance on a client’s computer, and they haven’t used it since you worked on it. They turn it on, and something unexpected happens. A piece of hardware failed, or a certain program isn’t working right, or a virus seems to have infected the machine.

They bring it back to you and blame you for the problem, and expect you to fix it, even hinting that since you must have been responsible, you should fix this new issue at no cost. Do you have to fix it? What are your options?

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How to Recover a Windows 8 Key

Published By Micah Lahren
Windows 8 Key Recovery

When Windows 8 machines started hitting shelves without the previously common license key label on the side, it removed the possibility of using those stickers to activate installations on the same computer after recovery or repair. If you’ve been handed a Windows 8 machine and you need to replace the hard drive and get Windows 8 installed and activated again, here’s a simple process to get the system back up and activated again.

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Posted in How-Tos

What Tools and Stock Should a Mobile Technician Carry in Their Toolkit?

Published 24th September 2014 By Micah Lahren
Mobile Tech Toolkit

What do you carry around in your mobile toolkit? What about hardware and replacement networking devices for clients? What products do you carry around for clients to purchase on the spot from you? How prepared are you for each service call? Let’s take stock of items you should carry around on service calls with you in addition to your usual toolkit of software tools.

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How to Price and Market Maintenance Plans

Published 22nd September 2014 By Micah Lahren
Maintenance Plans

Pricing your maintenance plans┬ácan be a challenge, and deciding how much to charge and how much to perform, and then marketing your maintenance plans can also be a challenge. Depending on your clients’ needs, as well as the competition’s offerings, you might need to adapt accordingly. First of all, how much should you charge, and how much should you cover in your plans?

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Windows 8 Based PE Boot Disk With Portable Apps

Published 17th September 2014 By Micah Lahren
Portable Apps

Gandalf from wrote an article last year about his Windows 8 based PE boot disk, which is a really useful boot disk with many free portable repair and troubleshooting applications on it.

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Dealing With Bad Customers as a Computer Technician

Published 15th September 2014 By Micah Lahren
Dealing with Bad Clients

If you’ve spent any time at all in a service industry, you’ll probably have a lot of stories about bad customers, unpaid invoices, and individuals who think they don’t have to pay invoices unless they’re threatened with legal action to pay them. I know I’ve run into a few myself, unfortunately.

When it comes to unpaid invoices in the Tech Industry, there’s a few things you can consider when it comes to what you might call deadbeat customers, and there are actually a few things you can do as far as avoiding them altogether now that the internet has become a huge database of complaints from customers and businesses alike. What can you do to deal with them?

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Stay Profitable in the Mobile Device Repair Industry

Published 12th September 2014 By Micah Lahren
Mobile Repair

There are so many mobile devices on the market and in the hands of consumers, and for many brands, each line and model may seem like new territory as far as repairs go. It can be a challenge to cover mobile phone repairs and do it profitably. Here’s a few tips to help you stay profitable in the mobile device repair industry.

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